At a Glance
- Tasks: Provide first line support for technical issues in a 24/7 Operations Command Centre.
- Company: Join a leading tech company focused on electronic payment solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Gain valuable experience in a fast-paced environment with excellent career advancement potential.
- Why this job: Be part of a dynamic team ensuring service availability and integrity in financial operations.
- Qualifications: Team player with strong problem-solving skills and a knack for process improvement.
The predicted salary is between 30000 - 40000 £ per year.
- Senior Technician, Enterprise Operations
- Senior Technician (Fixed‑term Contract)
About the role
Senior Technician is a key 1st line support role for our 24/7 Operations Command Centre (OCC).
The role involves working toward day‑to‑day operations for the Vocalink Electronic Switching, Gateway and Transaction Services, ensuring the highest levels of service availability and integrity at all times while working closely with service management and UK banks.
Responsibilities
- Provide first line problem solving for issues related to a wide range of technical solutions supporting services including Link ATM Card Services, ATM Managed Services, Faster Payment Services (Switch and Back Office), MPP, Bacs, Bank Girot and ICSS.
- Complete checklist tasks within correct timeframes and report any anomalies.
- Monitor events/alerts, handle them according to severity and incident prioritisation processes, and ensure timely and consistent escalation.
- Record incidents correctly and update all services accordingly.
- Control privileged access to live systems or services in accordance with company standards and policy.
- Escalate issues with monitoring tools and performance.
- Prepare and keep operational documentation correct and relevant to tasks.
- Perform proactive tasks, as detailed in run manuals, to prevent service performance issues.
- Carry out day‑to‑day housekeeping to ensure Voca Link systems and services are fit for purpose.
- Ensure daily, weekly and monthly backups are completed successfully to support data integrity.
Qualifications
- Team player with demonstrated qualities.
- Proven ability to learn and follow processes.
- Experience identifying and suggesting improvements to work processes.
- Strong problem‑solving skills.
- Ability to handle urgent issues calmly and timely.
- Excellent communication skills and commercial awareness.
- Corporate Security Responsibility
- Abide by Mastercard’s security policies and practices.
- Ensure the confidentiality and integrity of accessed information.
- Report any suspected information security violation or breach.
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
- #J-18808-Ljbffr
Senior Technician, Enterprise Operations employer: Empowered Cities
Vocalink is an exceptional employer, offering a dynamic work environment where innovation and service excellence are at the forefront of our operations. As a Manager in Service Management Engineering, you will benefit from a culture that prioritises employee growth through continuous improvement initiatives and strong support for professional development. Located in a vibrant area, we provide competitive benefits and foster collaborative relationships with senior stakeholders, ensuring that your contributions are valued and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technician, Enterprise Operations
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Empowered Cities values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Empowered Cities might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Empowered Cities!
✨Direct Apply to Empowered Cities
Let's not forget to apply directly through the Empowered Cities website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Technician, Enterprise Operations
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Empowered Cities.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Empowered Cities. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Empowered Cities
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
