At a Glance
- Tasks: Oversee customer service delivery and manage incidents in a fast-paced environment.
- Company: Empowered Cities, a leader in service management within financial services.
- Benefits: Competitive salary, professional development, and a dynamic work culture.
- Other info: Join a team that values innovation and excellence in service delivery.
- Why this job: Be a key player in enhancing service performance and compliance.
- Qualifications: Strong experience in service management and effective stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
Empowered Cities is looking for a Manager, Service Management Engineering in the United Kingdom. This role involves overseeing the operational delivery of customer services, ensuring compliance with regulatory standards and service-level agreements.
The successful candidate will act as a subject matter expert and primary escalation point for incidents, working closely with stakeholders to enhance service performance.
Applicants should possess strong experience in service management, particularly within financial services. Effective stakeholder management and the ability to work under pressure are essential for this position.
We think you need these skills to ace Senior Service Delivery Manager - Payments & Incidents
Service Management
Incident Management
Regulatory Compliance
Service-Level Agreements (SLAs)
Stakeholder Management
Operational Delivery
Performance Enhancement
