Receptionist / Patient Care Coordinator
Private GP & Dental Membership Practice · Surrey Heath / Berkshire border
TYPE
25–45 hours/week, flexible
SALARY
£26–28k FTE, pro rata
REPORTS TO
CEO & Medical Director
START
As soon as possible
About the role
We are a small, CQC-registered private GP and dental membership practice on the Surrey Heath / Berkshire border, operating from two sites, one within a private hospital. We offer private GP care, annual health checks, dental care and a membership service to individuals and families who expect a personal, premium standard of care.
We are a small business, and this is a central role in it. We are looking for a Receptionist / Patient Care Coordinator to run the front of the practice, working closely and directly with the CEO and Medical Director every day. You will be the first and last point of contact for every patient, and you will own the day-to-day running of the practice: diaries, clinics, referrals, membership, stock and payments.
This is a hands-on role with real responsibility, for someone who takes ownership, looks ahead, and takes pride in patients being looked after properly.
What you will do
Full written procedures exist for all of this. You will be trained on them, and you will help improve them.
Front of house. Be the welcoming, calm, professional face and voice of the practice. Answer calls promptly, deal with emails the same day, greet patients and see them off, and turn new enquiries into bookings
Run the clinics. Look ahead at every clinic each week and each day so that bookings, payments, paperwork and supplies are all in place before the clinician walks in. Support the clinician during clinic and action their plan afterwards
Clinical admin. Organise blood tests, specialist and imaging referrals and laboratory collections, and keep a tracker so nothing is lost or left unchased
Membership. Introduce our membership to every new patient, look after existing members, manage renewals and annual health checks, and keep the CRM accurate
Finance admin. Take payments, raise invoices, prepare monthly statements, chase what is outstanding an...
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