At a Glance
- Tasks: Lead a dynamic team, manage customer queries, and ensure smooth operations.
- Company: Join Eydens Ltd, a supportive workplace with growth opportunities.
- Benefits: Competitive salary, Monday to Friday hours, and a collaborative environment.
- Other info: Office-based role in Coventry with potential for career advancement.
- Why this job: Make a real impact by leading a team and enhancing customer satisfaction.
- Qualifications: Strong communication skills and experience in team leadership.
The predicted salary is between 29000 - 33000 € per year.
Your employer is Eydens Ltd. However, you may also be required to carry out duties and tasks for sister company Locksmiths & Locks Limited as required by the business.
Reports to: Office Manager
Direct Reports: Engineers
Location: Office-based (Coventry - CV6)
Working Hours: Monday to Friday, 8:00am - 5:30pm
Salary: £29,000 to £33,000
Main Duties & Responsibilities:
- Handling incoming and outgoing calls and booking jobs into engineers' diaries
- Double-checking and ordering parts when required
- Managing queries and acting as a point of escalation for the team
- Handling customer complaints and ensuring prompt resolution
- Following up quotations and customer enquiries
- Identifying and pursuing additional sales opportunities
- Leading the engineering team and ensuring customer satisfaction is maintained at all times
- Liaising with customers professionally and representing the company positively at all times
- Ensuring all invoicing is completed promptly and accurately
- Ensuring the planning and management tool (Tryoup) is used effectively
- Managing emails, communications, and other CRM systems
- Supporting the company's network business within the Philippines by providing advice as needed
Operations Team Leader in Coventry employer: Empower Digital
Eydens Ltd is an exceptional employer located in Coventry, offering a supportive work culture that prioritises employee growth and development. With a focus on teamwork and customer satisfaction, employees benefit from a collaborative environment, competitive salary, and opportunities to enhance their skills while contributing to meaningful projects within the engineering sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Team Leader in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you answer questions confidently and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills effectively when it counts.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team at Eydens Ltd.
We think you need these skills to ace Operations Team Leader in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Team Leader role. Highlight relevant experience and skills that match the job description, like managing teams and handling customer queries. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your past experiences align with our needs. Keep it engaging and personal – we love getting to know you through your words.
Showcase Your Communication Skills:As an Operations Team Leader, communication is key. In your application, demonstrate your ability to liaise with customers and manage a team effectively. Use clear and concise language to show us you can handle the role's demands.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Empower Digital
✨Know Your Stuff
Before the interview, make sure you understand Eydens Ltd and its sister company, Locksmiths & Locks Limited. Familiarise yourself with their services, values, and recent projects. This will help you demonstrate your genuine interest and show that you're ready to contribute from day one.
✨Showcase Your Leadership Skills
As an Operations Team Leader, you'll be leading a team of engineers. Prepare examples of how you've successfully managed teams in the past, resolved conflicts, or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Customer Focus is Key
Since customer satisfaction is a priority, think of specific instances where you've handled customer complaints or queries effectively. Be ready to discuss how you ensured prompt resolutions and maintained positive relationships, as this will highlight your suitability for the role.
✨Be Ready to Discuss Tools and Systems
Familiarise yourself with the planning and management tool mentioned in the job description, Tryoup, and any CRM systems you've used before. Being able to talk about your experience with these tools will show that you're tech-savvy and can hit the ground running.
