Café Manager - Norton's Café Location: Bickerdikes Garden Centre, Letchworth Department: Norton's Café Contract: Full-time, Permanent Hours: 40 hours per week Are you an experienced and enthusiastic hospitality professional looking to take the next step in your career? Bickerdikes Garden Centre is seeking an exceptional Café Manager to lead Norton's Café - a thriving and popular destination serving freshly prepared breakfasts, lunches, afternoon teas and cakes every day. This is an exciting opportunity for an experienced Café or Restaurant Manager who thrives in a fast-paced environment, enjoys leading a successful team and is passionate about delivering outstanding customer service. We are looking for someone with energy, attention to detail and the vision to help drive the continued growth and success of our café through excellent leadership and innovative ideas. Established in 1998, Bickerdikes Garden Centre is a proudly independent, family-run business with an excellent reputation for quality, service and value. We aim to be the destination of choice for garden enthusiasts while offering an outstanding café experience for our loyal customers. We believe in supporting our staff, encouraging personal development and creating a welcoming environment where people enjoy coming to work every day. Free on-site parking 15% staff discount in the Garden Centre 25% staff discount in Norton's Café 28 days' holiday, including Bank Holidays Retail-style working hours with no evening shifts or split shifts The Garden Centre closes from 25th December until 2nd January, giving all staff a well-earned Christmas break Opportunities for training and development within a supportive family business As Café General Manager, you will be responsible for the day-to-day operation of Norton's Café, ensuring exceptional customer service, high food standards and strong team performance. Maintaining consistently high standards of food quality, presentation and customer service * Serving customers and ensuring every guest enjoys an excellent experience * Building strong relationships with customers to encourage repeat visits * Recruiting, training and developing new team members * Motivating, mentoring and supporting your team to achieve high performance * Managing staffing levels, rotas and day-to-day operational requirements * Maintaining excellent housekeeping standards throughout the café * Ensuring full compliance with food hygiene, allergy legislation and Health & Safety regulations * Supporting the continued growth of the café through new ideas and continuous improvement Previous experience managing a busy café, restaurant or hospitality venue * A passion for delivering exceptional customer service * High standards of personal presentation and hygiene * Flexibility to work retail hospitality hours, including weekends * Level 3 Award in Supervising Food Safety in Catering (or equivalent) * Food Allergy Awareness Training compliant with current UK legislation * Knowledge and practical experience of Safer Food Better Business (SFBB) * A sound understanding of current Food Safety and Health & Safety legislation If you're passionate about hospitality, enjoy leading people and want to play a key role in one of Hertfordshire's busiest independent garden centre cafés, we'd love to hear from you. Apply today with your CV and a covering letter to Mark Bickerdike telling us why you would be the perfect fit for Norton's Café at Bickerdikes Garden Centre
F&B supervisor / leidinggevende bediening in Watford employer: Empower Digital Limited
Olive Catering is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With a focus on fresh food and innovative culinary practices, our team members enjoy generous benefits including enhanced sick pay, free meals, and access to training opportunities, all within a vibrant workplace in Ellesmere. Join us to be part of a passionate team dedicated to delivering outstanding dining experiences while enjoying a healthy work-life balance.
