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- Tasks: Lead a dynamic Front of House team and ensure top-notch customer service.
- Company: Join Daytona Tamworth, a vibrant and fast-paced hospitality environment.
- Benefits: Competitive salary, flexible hours, and full training provided.
- Why this job: Be the face of our business and make a real impact on customer experiences.
- Qualifications: Experience in hospitality and strong leadership skills required.
- Other info: Opportunity for career growth in a fun and energetic setting.
The predicted salary is between 28800 - 43200 £ per year.
Daytona Tamworth is recruiting for a Front of House Manager to join their team.
HOURS: Full time/Flexible. Applicants MUST be available to work evenings and weekends.
LOCATION: Daytona Tamworth
SALARY: £Competitive.
Daytona Tamworth is currently looking for a professional, confident, and reliable Front of House Manager to join our busy Front of House team. Daytona is a dynamic and sometimes demanding environment that requires energetic, enthusiastic, and ambitious individuals with the ability to thrive under pressure.
Key success criteria for this role include:
- To ensure the smooth and efficient running of the Reception and Front of House areas.
- To prepare and manage reception staff and to ensure correct staffing levels are maintained.
- Ensure the FOH team delivers first class service to our customers.
- Provide training and induction to all new and existing reception staff whilst developing training to suit the needs of the business and HR.
- To set targets and monitor active selling within the Front of House team in line with company targets.
- To oversee the presentation of facilities to an exceptionally high standard.
Candidate profile:
- Be from a customer focused background (hospitality preferred) with proven ability to drive standards forward whilst ensuring the management and development of the team through training and coaching.
- Have excellent written and verbal communication skills.
- Demonstrate a positive, friendly, and professional manner and culture.
- Be able to develop and deliver customer service and sales training to Front of House staff.
- Be required to devise and implement procedures.
- Have the ability to manage and monitor sales targets for the FOH team.
- Be able to recruit, train, manage and monitor the Front of House team whilst ensuring on-going succession planning.
- Must be able to work flexible hours for a 7-day operational business.
- Have sound knowledge of Word and Excel.
- Be a strong and charismatic individual.
How to apply: If you are interested in this role, please send your CV and covering letter with salary expectation quoting job ref: FOHMTAM25. Full training on product knowledge and services will be given. A full job description of the role is available on request.
We look forward to hearing from you.
Front of House Manager in Stoke-on-Trent employer: Empower Digital Limited
Contact Detail:
Empower Digital Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager in Stoke-on-Trent
✨Tip Number 1
Get to know the company culture before your interview. Check out Daytona Tamworth's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Front of House Manager, you'll need to be confident and articulate. Try role-playing common interview questions with a friend or family member to get comfortable expressing your thoughts clearly.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you've gone above and beyond for customers. This will demonstrate your ability to drive standards and deliver first-class service, which is key for this role.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Manager in Stoke-on-Trent
Some tips for your application 🫡
Craft a Stellar CV: Your CV is your first impression, so make it count! Highlight your customer service experience and any relevant skills that match the Front of House Manager role. Keep it clear, concise, and tailored to what we’re looking for.
Nail Your Cover Letter: This is your chance to show us your personality! Use your cover letter to explain why you’re the perfect fit for our team at Daytona Tamworth. Be sure to mention your experience in hospitality and how you can drive standards forward.
Show Off Your Communication Skills: Since excellent written and verbal communication is key for this role, make sure your application reflects that. Use a friendly yet professional tone, and double-check for any typos or errors before hitting send!
Apply Through Our Website: We want to hear from you directly! Make sure to apply through our website to ensure your application gets to the right place. Don’t forget to include your salary expectations and job ref: FOHMTAM25 in your application.
How to prepare for a job interview at Empower Digital Limited
✨Know the Venue Inside Out
Before your interview, make sure you research Daytona Tamworth thoroughly. Familiarise yourself with their services, customer reviews, and any recent news. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully managed staff, resolved conflicts, or improved service standards. Be ready to discuss how you can motivate and train the FOH team.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills in a busy environment. Think about situations where you've had to handle difficult customers or manage staffing issues. Practising these scenarios will help you articulate your thought process during the interview.
✨Dress the Part
First impressions matter, especially in a customer-facing role. Dress smartly and professionally for your interview to reflect the high standards expected at Daytona Tamworth. This shows that you take the opportunity seriously and understand the importance of presentation in the hospitality industry.
