At a Glance
- Tasks: Lead a dynamic team, manage customer queries, and ensure smooth operations.
- Company: Join Eydens Ltd, a supportive workplace with a focus on teamwork.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for growth.
- Other info: Flexible working arrangements and a chance to develop your career.
- Why this job: Make a real impact by leading a team and enhancing customer satisfaction.
- Qualifications: Experience in team leadership and strong communication skills required.
The predicted salary is between 29000 - 33000 € per year.
Employer: Your employer is Eydens Ltd. However, you may also be required to carry out duties and tasks for sister company Locksmiths & Locks Limited as required by the business.
Reports to: Office Manager
Direct Reports: Engineers
Location: Office-based (Coventry - CV6)
Working Hours: Monday to Friday, 8:00am - 5:30pm
Salary: £29,000 to £33,000
Main Duties & Responsibilities:
- Handling incoming and outgoing calls and booking jobs into engineers diaries
- Double-checking and ordering parts when required
- Managing queries and acting as a point of escalation for the team
- Handling customer complaints and ensuring prompt resolution
- Following up quotations and customer enquiries
- Identifying and pursuing additional sales opportunities
- Leading the engineering team and ensuring customer satisfaction is maintained at all times
- Liaising with customers professionally and representing the company positively at all times
- Ensuring all invoicing is completed promptly and accurately
- Ensuring the planning and management tool (Tryoup) is used effectively
- Managing emails, communications, and other CRM systems
- Supporting the company’s network business within the Philippines by providing advice and assisting with parts checking
- Participating in the on-call rota
Qualifications & Experience Required:
- Good basic education
- Proven experience supervising or leading a team
- Ability to prioritise workload and balance the differing requirements of multiple parties
- Strong written and verbal communication skills
- Good keyboard skills and working knowledge of Microsoft Excel and Word
- Basic HR knowledge
- Flexible approach to working arrangements and business needs
This role profile is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process, and every effort will be made to reach agreement on any changes.
Operations Team Leader employer: Empower Digital Limited
Eydens Ltd is an exceptional employer located in Coventry, offering a supportive work culture that prioritises employee growth and development. With a focus on teamwork and customer satisfaction, employees benefit from a collaborative environment, competitive salary, and opportunities to enhance their skills while contributing to meaningful projects within the engineering sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Operations Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Eydens Ltd and Locksmiths & Locks Limited. Understand their values and what they’re looking for in a candidate. This will help you tailor your responses and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for team leaders and how you can demonstrate your leadership skills and customer service experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operations Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Team Leader role. Highlight your experience in managing teams and handling customer queries, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Eydens Ltd. Mention specific experiences that relate to the duties listed in the job description. We love seeing genuine enthusiasm for the role!
Showcase Your Communication Skills:Since strong written communication is essential for this position, make sure your application is clear and professional. Avoid jargon and keep it straightforward. We appreciate clarity and professionalism in all our communications!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Empower Digital Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Operations Team Leader role. Familiarise yourself with the main duties and responsibilities listed in the job description, such as managing queries and leading the engineering team. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your previous experience in supervising or leading teams. Think of specific examples where you've successfully managed a team, resolved conflicts, or improved customer satisfaction. This will highlight your capability to handle the responsibilities of the role.
✨Prepare for Customer Interaction Scenarios
Given that you'll be handling customer complaints and ensuring prompt resolution, think about how you would approach various customer service scenarios. Prepare to share examples of how you've dealt with difficult customers in the past and what strategies you used to ensure their satisfaction.
✨Familiarise Yourself with Relevant Tools
The job mentions using planning and management tools like Tryoup, as well as CRM systems. If you have experience with similar tools, be ready to discuss it. If not, do a bit of research on them so you can speak confidently about how you'd adapt to using these systems in your new role.
