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- Tasks: Lead a dynamic Front of House team and ensure top-notch customer service.
- Company: Join Daytona Milton Keynes, a vibrant and energetic workplace.
- Benefits: Competitive salary, flexible hours, and full training provided.
- Why this job: Be part of a fast-paced environment where your leadership makes a difference.
- Qualifications: Customer service experience, strong communication skills, and a passion for teamwork.
- Other info: Great opportunity for career growth in a fun and supportive setting.
The predicted salary is between 28800 - 43200 £ per year.
HOURS: Full time (Flexible, incl. evenings and weekends).
LOCATION: Daytona Milton Keynes. Salary: Competitive.
Daytona Sandown Park is recruiting for a Front Of House Team Leader. Key success criteria for this role include:
Daytona Milton Keynes is currently looking for a professional, confident, and reliable Front of House Team Leader to join our busy Front of House team. Daytona is a dynamic and sometimes demanding environment that requires energetic, enthusiastic and ambitious individuals with the ability to thrive under pressure.
Key Responsibilities:- To ensure the smooth and efficient running of the Reception and Front of House areas.
- To assist the FOH Manager in the day-to-day running of all Customer facing areas and manage reception staff and to ensure correct staffing levels are maintained.
- Ensure the FOH team delivers first class service to our customers.
- Provide training and induction to all new and existing reception staff whilst developing training to suit the needs of the business.
- To ensure all reception staff absences, sickness and annual leave is monitored, recorded and reported to the HR department.
- To set targets and monitor active selling within the Front of House team in line with company targets.
- To oversee the presentation of facilities to an exceptionally high standard.
- Be from a customer focused background (hospitality preferred) with proven ability to drive standards forward whilst ensuring the management and development of the team through training and coaching.
- Have excellent written and verbal communication skills.
- Demonstrate a positive, friendly, and professional manner and culture.
- Be able to develop and deliver customer service and sales training to Front of House staff.
- Be required to devise and implement procedures.
- Have the ability to manage and monitor sales targets for the FOH team.
- Be able to recruit, train, manage and monitor the Front of House team whilst ensuring on-going succession planning.
- Must be able to work flexible hours for a 7-day operational business.
- Have sound knowledge of Word and Excel.
- Be a strong and charismatic individual.
Full training on product knowledge and services will be given.
A full job description is available on request.
How to apply:If you are interested in this role, please send your CV and covering letter with salary expectation quoting job ref: FOHMK.
A full job description of the role is available on request. We look forward to hearing from you.
Front Of House Team Leader in Milton Keynes employer: Empower Digital Limited
Contact Detail:
Empower Digital Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Of House Team Leader in Milton Keynes
✨Tip Number 1
Get to know the company culture before your interview. Check out Daytona's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! As a Front of House Team Leader, you'll need to demonstrate how you handle tricky situations. Think of examples from your past experiences where you turned a negative into a positive.
✨Tip Number 3
Don’t just focus on your skills; highlight your personality too! Daytona is looking for energetic and enthusiastic individuals, so let your charisma shine through during the interview. Be yourself and show them why you’d be a great fit!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Daytona family. Don’t miss out on this opportunity!
We think you need these skills to ace Front Of House Team Leader in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Front of House Team Leader role. Highlight your customer service background and any leadership experience to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your previous experiences have prepared you for the dynamic environment at Daytona Milton Keynes.
Show Off Your Communication Skills: Since excellent written and verbal communication is key for this position, make sure your application is clear, concise, and free of errors. This will demonstrate your attention to detail and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Empower Digital Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front of House Team Leader role. Familiarise yourself with the key responsibilities and success criteria mentioned in the job description. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about delivering first-class service, be ready to share specific examples from your past experiences where you excelled in customer service. Highlight any situations where you managed a team or trained staff, as this will show your leadership capabilities.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations in a busy environment. Think about times when you had to manage stress or resolve conflicts. Practising these scenarios can help you articulate your thought process and decision-making skills during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
