At a Glance
- Tasks: Lead a dynamic team, manage customer queries, and ensure smooth operations.
- Company: Join Eydens Ltd, a forward-thinking company with a supportive culture.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Other info: Office-based role in Coventry with flexible working arrangements.
- Why this job: Make a real impact by leading a team and enhancing customer satisfaction.
- Qualifications: Experience in team leadership and strong communication skills required.
The predicted salary is between 29000 - 33000 € per year.
Employer: Your employer is Eydens Ltd. However, you may also be required to carry out duties and tasks for sister company Locksmiths & Locks Limited as required by the business.
Reports to: Office Manager
Direct Reports: Engineers
Location: Office-based (Coventry - CV6)
Working Hours: Monday to Friday, 8:00am - 5:30pm
Salary: £29,000 to £33,000
Main Duties & Responsibilities:
- Handling incoming and outgoing calls and booking jobs into engineers diaries
- Double-checking and ordering parts when required
- Managing queries and acting as a point of escalation for the team
- Handling customer complaints and ensuring prompt resolution
- Following up quotations and customer enquiries
- Identifying and pursuing additional sales opportunities
- Leading the engineering team and ensuring customer satisfaction is maintained at all times
- Liaising with customers professionally and representing the company positively at all times
- Ensuring all invoicing is completed promptly and accurately
- Ensuring the planning and management tool (Tryoup) is used effectively
- Managing emails, communications, and other CRM systems
- Supporting the company’s network business within the Philippines by providing advice and assisting with parts checking
- Participating in the on-call rota
Qualifications & Experience Required:
- Good basic education
- Proven experience supervising or leading a team
- Ability to prioritise workload and balance the differing requirements of multiple parties
- Strong written and verbal communication skills
- Good keyboard skills and working knowledge of Microsoft Excel and Word
- Basic HR knowledge
- Flexible approach to working arrangements and business needs
This role profile is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process, and every effort will be made to reach agreement on any changes.
Operations Team Leader in Leicester employer: Empower Digital Limited
Eydens Ltd is an exceptional employer located in Coventry, offering a supportive work culture that prioritises employee growth and development. With a focus on teamwork and customer satisfaction, employees benefit from a collaborative environment, competitive salary, and opportunities to enhance their skills while contributing to meaningful projects within the engineering sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Team Leader in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Eydens Ltd. You never know who might give you a heads-up about an opportunity or even put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand what makes Eydens Ltd tick and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets the business.
✨Tip Number 3
Practice your communication skills! As an Operations Team Leader, you'll need to handle customer complaints and manage a team. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Eydens Ltd.
We think you need these skills to ace Operations Team Leader in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Team Leader role. Highlight your experience in leading teams and managing customer queries, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Eydens Ltd. Mention specific experiences that relate to the duties listed in the job description. We love seeing genuine enthusiasm!
Show Off Your Communication Skills:Since strong written communication is crucial for this role, make sure your application is clear and professional. Double-check for any typos or errors. We appreciate attention to detail, so let that shine through in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value!
How to prepare for a job interview at Empower Digital Limited
✨Know Your Stuff
Before the interview, make sure you understand Eydens Ltd and its sister company, Locksmiths & Locks Limited. Familiarise yourself with their services, values, and any recent news. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As an Operations Team Leader, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions asked and respond thoughtfully. Don't hesitate to ask for clarification if you don't understand something.
✨Prepare for Customer Scenarios
Since handling customer complaints and ensuring satisfaction is a key part of the job, be ready to discuss how you've dealt with difficult customers in the past. Think of specific situations where you turned a negative experience into a positive one, and be prepared to share those stories.
