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- Tasks: Lead track operations and manage a dynamic team to create unforgettable experiences.
- Company: Join Daytona Sandown Park, a vibrant venue with a focus on excellence.
- Benefits: Enjoy a competitive salary, performance bonuses, and flexible working hours.
- Why this job: Be part of an exciting environment where your leadership makes a real impact.
- Qualifications: Strong communication skills and prior customer service experience are essential.
- Other info: Great opportunity for career growth in a fun and fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
Hours: Full time (Flexible, incl. evenings and weekends).
Location: Daytona Sandown Park.
Salary: Competitive + Performance Bonus + Benefits
As the Track Manager, you will work alongside our General Manager to lead the Track team, manage operations, and enhance the venue's overall presentation. Your role will be pivotal in maintaining Daytona's high standards and delivering an unforgettable experience for our guests.
Main Responsibilities:
- Take direct ownership of track operations, team management, and venue presentation.
- Collaborate with the General Manager to recruit and onboard the track team, ensuring compliance with HR procedures.
- Assist in developing and implementing training programs, ensuring all team members are well-prepared to deliver excellence.
- Conduct regular team reviews and appraisals to foster continuous improvement.
- Liaise with various departments, attending essential planning meetings to synchronize efforts.
- Fulfil the role of a Race Director / Duty Manager as required.
- Master Daytona's computer systems, including 'Clubspeed', for seamless operations.
- Work closely with the General Manager to manage financial transactions and documentation.
- Ensure accurate reporting of staff absences and contract-related matters to Group HR.
- Uphold company policies and procedures, emphasizing track team presentation, health & safety, and first aid.
- Communicate effectively with customers, addressing inquiries and ensuring satisfaction.
- Oversee the maintenance and cleanliness of the kart fleet, utilizing test data for optimal performance.
- Collaborate with the General Manager to address equipment maintenance needs.
- Ensure venue setup, close-down procedures, and presentation levels meet company standards.
- Coordinate with departments to meet event timing and customer expectations.
- Embrace evolving tasks to accommodate customer needs and business demands.
Your Relationships:
- Report directly to the Daytona Sandown Park General Manager.
- Lead and manage the Track staff.
- Collaborate with the wider venue team.
- Establish indirect relationships with fellow Group Employees.
Your Performance Standards:
- Demonstrate professionalism and dedication in fulfilling your responsibilities.
- Represent the company with a high level of professionalism and presentation.
- Maintain confidentiality across all matters.
Your Qualifications and Experience:
- Excellent communication, organisational, and interpersonal skills.
- Prior experience in a customer service team environment.
- Proficiency in outdoor work environments preferred.
- Knowledge of marshalling techniques desirable.
- Keen attention to detail and a confident manner.
- Proven experience in team management.
- First Aid at Work certificate is advantageous.
- Computer literacy, including MS Office proficiency.
- Strong common sense and problem-solving abilities.
If you're ready to steer your career towards success and be part of a winning team, apply now and join us at Daytona Sandown Park. Your journey starts here.
How to apply: If you are interested in this role, please send your CV and covering letter with salary expectation quoting job ref: TMANSP. We look forward to hearing from you.
Track Manager in Esher employer: Empower Digital Limited
Contact Detail:
Empower Digital Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Track Manager in Esher
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Daytona Sandown Park and understanding their values. Tailor your responses to show how your experience aligns with their mission and how you can enhance the guest experience.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your past experiences and how they relate to the Track Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Daytona Sandown Park.
We think you need these skills to ace Track Manager in Esher
Some tips for your application 🫡
Craft a Compelling CV: Your CV is your first impression, so make it count! Highlight your relevant experience in team management and customer service, and don’t forget to showcase any specific skills that align with the Track Manager role.
Personalise Your Covering Letter: This is your chance to shine! Tailor your covering letter to reflect your passion for the role and how your experience aligns with Daytona's values. Mention why you want to be part of our team and what you can bring to the table.
Show Off Your Communication Skills: As a Track Manager, communication is key! Make sure your application reflects your excellent communication skills. Use clear and concise language, and ensure there are no typos or errors – we love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Daytona Sandown Park!
How to prepare for a job interview at Empower Digital Limited
✨Know the Venue Inside Out
Before your interview, make sure you research Daytona Sandown Park thoroughly. Familiarise yourself with its operations, team structure, and any recent news or events. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Team Management Skills
As a Track Manager, you'll be leading a team, so be prepared to discuss your previous experiences in team management. Think of specific examples where you've successfully led a team, resolved conflicts, or improved performance. This will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Customer Service Excellence
Given the focus on delivering an unforgettable experience for guests, be ready to share your approach to customer service. Highlight any relevant experiences where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the expectations of the role.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask about the team dynamics, training programmes, and how success is measured at Daytona. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
