At a Glance
- Tasks: Lead a dynamic team, manage customer queries, and ensure smooth operations.
- Company: Join Eydens Ltd, a supportive workplace with a focus on teamwork.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for growth.
- Other info: Flexible working arrangements and a chance to develop your career.
- Why this job: Make a real impact by leading a team and enhancing customer satisfaction.
- Qualifications: Experience in team leadership and strong communication skills required.
The predicted salary is between 29000 - 33000 € per year.
Your employer is Eydens Ltd. However, you may also be required to carry out duties and tasks for sister company Locksmiths & Locks Limited as required by the business.
Reports to: Office Manager
Direct Reports: Engineers
Location: Office-based (Coventry - CV6)
Working Hours: Monday to Friday, 8:00am - 5:30pm
Salary: £29,000 to £33,000
Main Duties & Responsibilities:
- Handling incoming and outgoing calls and booking jobs into engineers diaries
- Double-checking and ordering parts when required
- Managing queries and acting as a point of escalation for the team
- Handling customer complaints and ensuring prompt resolution
- Following up quotations and customer enquiries
- Identifying and pursuing additional sales opportunities
- Leading the engineering team and ensuring customer satisfaction is maintained at all times
- Liaising with customers professionally and representing the company positively at all times
- Ensuring all invoicing is completed promptly and accurately
- Ensuring the planning and management tool (Tryoup) is used effectively
- Managing emails, communications, and other CRM systems
- Supporting the company’s network business within the Philippines by providing advice and assisting with parts checking
- Participating in the on-call rota
Qualifications & Experience Required:
- Good basic education
- Proven experience supervising or leading a team
- Ability to prioritise workload and balance the differing requirements of multiple parties
- Strong written and verbal communication skills
- Good keyboard skills and working knowledge of Microsoft Excel and Word
- Basic HR knowledge
- Flexible approach to working arrangements and business needs
Additional Information:
This role profile is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process, and every effort will be made to reach agreement on any changes.
Operations Team Leader in Coventry employer: Empower Digital Limited
Eydens Ltd is an exceptional employer located in Coventry, offering a supportive work culture that prioritises employee growth and development. With a focus on teamwork and customer satisfaction, employees benefit from a collaborative environment, competitive salary, and opportunities to enhance their skills while contributing to meaningful projects. Join us to be part of a dynamic team where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Team Leader in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Eydens Ltd. You never know who might give you a heads-up about an opportunity or even put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand what makes Eydens Ltd tick and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets the business.
✨Tip Number 3
Practice your communication skills! As an Operations Team Leader, you'll need to handle customer complaints and lead a team. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role and keeping you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Operations Team Leader in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Team Leader role. Highlight your experience in managing teams and handling customer queries, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Eydens Ltd. Mention specific examples from your past that demonstrate your leadership and communication skills. We love a good story!
Showcase Your Tech Skills:Since you'll be using tools like Tryoup and CRM systems, make sure to mention your proficiency with these or similar platforms. If you’ve got solid keyboard skills and know your way around Excel and Word, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Empower Digital Limited
✨Know Your Stuff
Before the interview, make sure you understand Eydens Ltd and its sister company, Locksmiths & Locks Limited. Familiarise yourself with their services, values, and any recent news. This will help you demonstrate your genuine interest in the role and show that you're proactive.
✨Showcase Your Leadership Skills
As an Operations Team Leader, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved processes. Be ready to discuss how you can maintain customer satisfaction while leading your engineers.
✨Master the Tools
Get comfortable with the planning and management tool, Tryoup, as well as CRM systems. If you have experience with similar tools, be sure to mention it. If not, consider doing a bit of research or a quick tutorial to show your willingness to learn and adapt.
✨Communicate Clearly
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully. This will demonstrate your ability to handle customer queries and complaints effectively.
