At a Glance
- Tasks: Provide hands-on IT support and resolve technical issues for customers.
- Company: Established Managed Service Provider with a global reach.
- Benefits: Earn £30,000 - £40,000, plus 40 days' paid holiday annually.
- Other info: Opportunity to work with cutting-edge technology and grow your career.
- Why this job: Join a dynamic team and make a real difference in IT environments.
- Qualifications: 5 years' experience in IT engineering and strong troubleshooting skills.
The predicted salary is between 40000 - 40000 £ per year.
Are you an experienced IT professional looking for a hands-on role within an international technology organisation? Our client is an established Managed Service Provider delivering IT support and infrastructure services to a range of well-known businesses. They are looking for a proactive and technically capable engineer who is comfortable working directly with customers, resolving technical issues and supporting IT environments both remotely and on customer premises.
Key Responsibilities
- Provide technical assistance to customers and act as a trusted point of contact for support matters.
- Visit customer sites to investigate and resolve technical issues, perform installations and undertake planned maintenance.
- Manage incidents, requests and ongoing technical tasks through the Service Desk system.
- Provide customers with regular updates and ensure tickets are progressed within agreed SLAs.
- Escalate critical, complex or high-priority issues to Management when appropriate.
- Organise daily workloads and ensure urgent and important tasks are dealt with accordingly.
- Monitor customer environments and infrastructure to ensure systems remain reliable and meet business requirements.
- Install, configure, test, maintain and repair IT hardware, software and related systems.
- Maintain accurate ticket information and document technical work and outstanding actions.
- Respond to major incidents and priority issues both remotely and at customer locations.
Benefits
- £30,000 - £40,000 per annum, depending on experience.
- 40 days' paid holiday annually.
The ideal candidate will have a minimum of 5 years' experience in a similar IT engineering role, with practical knowledge of:
- Cyber Essentials and GDPR security standards, including configuration and implementation (mandatory).
- Microsoft 365 services, including Email, SharePoint, Teams and OneDrive (mandatory).
- Microsoft Intune, RMM solutions and telephone platforms.
- Network infrastructure installation and support, including routers, switches, wireless APs, DHCP, DNS, TCP/IP, firewalls and VLANs.
- Working with external suppliers and service providers to resolve technical requirements.
- Applying appropriate IT procedures, controls and industry best practices.
- Windows Server 2016, 2019 and 2022, including Group Policy and security policies.
- Azure administration and implementation.
- Windows 10, Windows 11 and Mac operating systems.
- Building, imaging and configuring different customer environments.
- Strong written and verbal communication skills and a professional customer-facing manner.
- The ability to analyse issues, troubleshoot effectively and work independently.
- A collaborative approach and the ability to contribute as part of a wider team.
It Support & Infrastructure Engineer in Windsor employer: Emplyfy
Emplyfy in Torquay is an excellent employer, offering a unique opportunity for individuals seeking a flexible and low-commitment role as a Nominee Director. With a focus on work-life balance, the company fosters a supportive culture that values advisory contributions while providing opportunities for personal growth and development in governance and compliance. The remote nature of the position allows for a seamless integration into your lifestyle, making it an attractive choice for those looking to engage meaningfully without the constraints of traditional employment.
StudySmarter Expert Advice🤫
We think this is how you could land It Support & Infrastructure Engineer in Windsor
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Emplyfy values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Emplyfy might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Emplyfy!
✨Direct Apply to Emplyfy
Let's not forget to apply directly through the Emplyfy website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace It Support & Infrastructure Engineer in Windsor
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Emplyfy.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Emplyfy. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Emplyfy
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
