At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for high-profile customers.
- Company: Established tech company with a focus on customer satisfaction.
- Benefits: Competitive salary, 40 days' holiday, and opportunities for professional growth.
- Other info: Work in a collaborative environment with diverse IT challenges.
- Why this job: Join a dynamic team and make a real difference in IT service delivery.
- Qualifications: 5+ years in IT support, strong Microsoft 365 skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
An established technology company is seeking an experienced IT Service Engineer to join its Managed Service Provider team. The business supports a range of high-profile customers and requires an engineer who can deliver professional technical support both remotely and at customer premises. This role offers a broad technical remit and would suit someone who enjoys customer interaction, troubleshooting and working across different IT environments.
Responsibilities
- Provide technical support and serve as a primary contact for customers.
- Attend customer premises as needed to resolve incidents and perform planned maintenance.
- Manage support requests through the Service Desk tool from initial logging through to resolution.
- Communicate progress to customers and work within agreed SLA requirements.
- Escalate serious or high-priority incidents when necessary.
- Plan daily activities and ensure important tasks are completed within required timescales.
- Monitor customer environments and maintain the required level of system performance and service.
- Install, configure, maintain and repair IT hardware and software.
- Keep service records, tickets and technical documentation accurate and current.
- Respond to critical incidents both on-site and remotely.
Benefits
- £30,000 - £40,000 per year, dependent on experience.
- 40 days' paid holiday each year.
Requirements
- At least 5 years' experience in a similar IT engineering/support position.
- Practical experience implementing Cyber Essentials and GDPR security standards (mandatory).
- Strong Microsoft 365 experience, including Email, SharePoint, Teams and OneDrive (mandatory).
- Experience with Intune, RMM and telephone platforms.
- Knowledge of network infrastructure and installations, including routers, switches, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.
- Experience coordinating with external service providers.
- Good understanding of IT best practices and structured support processes.
- Windows Server 2016, 2019 and 2022, including Group Policy and security settings.
- Azure administration and implementation experience.
- Good knowledge of Windows 10, Windows 11 and Mac.
- Experience with different client builds and imaging.
- Strong customer service and communication abilities.
- Confident troubleshooting independently and working as part of a team.
It Service Engineer employer: Emplyfy
Emplyfy in Torquay is an excellent employer, offering a unique opportunity for individuals seeking a flexible and low-commitment role as a Nominee Director. With a focus on work-life balance, the company fosters a supportive culture that values advisory contributions while providing opportunities for personal growth and development in governance and compliance. The remote nature of the position allows for a seamless integration into your lifestyle, making it an attractive choice for those looking to engage meaningfully without the constraints of traditional employment.
StudySmarter Expert Advice🤫
We think this is how you could land It Service Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Emplyfy values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Emplyfy might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Emplyfy!
✨Direct Apply to Emplyfy
Let's not forget to apply directly through the Emplyfy website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace It Service Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Emplyfy.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Emplyfy. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Emplyfy
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
