At a Glance
- Tasks: Support customer environments with hands-on technical expertise and remote assistance.
- Company: Established tech organisation delivering managed IT services to top companies.
- Benefits: Earn £30,000 - £40,000, enjoy 40 days' paid holiday annually.
- Other info: Opportunity for growth in a collaborative and innovative environment.
- Why this job: Join a dynamic team and make a real difference in IT infrastructure.
- Qualifications: 5+ years in IT, strong skills in Microsoft technologies and security.
The predicted salary is between 40000 - 40000 £ per year.
Join an established technology organisation providing managed IT services to some of the market's most recognised companies. Our client is looking for an experienced Infrastructure Engineer to support customer environments across a varied and hands-on technical role. The successful candidate will combine remote support with regular customer-site activity, working across infrastructure, Microsoft technologies, hardware, software and security.
Your Responsibilities
- Provide technical assistance to customers and act as a reliable point of contact.
- Attend customer locations to diagnose faults, carry out repairs and complete scheduled maintenance.
- Manage support incidents and requests through the company's ticketing system.
- Provide customers with timely updates and ensure agreed service levels are maintained.
- Escalate critical technical problems to Management when appropriate.
- Review workload and priorities each day and take ownership of required actions.
- Monitor customer infrastructure and system environments to ensure they remain operational and meet business requirements.
- Deploy, test, maintain and troubleshoot hardware and software.
- Accurately document technical work and maintain up-to-date service tickets.
- Take ownership of urgent incidents, whether handled remotely or at a customer site.
Benefits
- £30,000 - £40,000 per annum depending on experience.
- 40 days' paid holiday annually.
You will need at least 5 years' experience in a relevant IT role, with a strong technical background covering:
- Cyber Essentials and GDPR security implementation (mandatory).
- Microsoft 365 and its core services, including Email, SharePoint, Teams and OneDrive (mandatory).
- Intune, RMM platforms and telephone/communications systems.
- Network infrastructure and connectivity, including routers, switches, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.
- Working collaboratively with external suppliers and technical service providers.
- IT processes, procedures and industry best practices.
- Windows Server 2016, 2017 and 2022, including Group Policy and security configuration.
- Azure administration and system implementations.
- Windows 10, Windows 11 and Mac.
- Client builds, imaging and deployment.
- Excellent written and verbal communication with a strong customer-service mindset.
- Strong analytical and troubleshooting skills and the ability to work independently.
Infrastructure Engineer in Finchampstead employer: Emplyfy
Emplyfy in Torquay is an excellent employer, offering a unique opportunity for individuals seeking a flexible and low-commitment role as a Nominee Director. With a focus on work-life balance, the company fosters a supportive culture that values advisory contributions while providing opportunities for personal growth and development in governance and compliance. The remote nature of the position allows for a seamless integration into your lifestyle, making it an attractive choice for those looking to engage meaningfully without the constraints of traditional employment.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Engineer in Finchampstead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Emplyfy values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Emplyfy might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Emplyfy!
✨Direct Apply to Emplyfy
Let's not forget to apply directly through the Emplyfy website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Infrastructure Engineer in Finchampstead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Emplyfy.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Emplyfy. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Emplyfy
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
