At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues on-site and remotely.
- Company: Join a leading international high-tech organisation with a diverse client base.
- Benefits: Enjoy a competitive salary, 40 days' annual leave, and opportunities for growth.
- Other info: Dynamic role with hands-on work and a collaborative team environment.
- Why this job: Make a real difference by solving tech problems and supporting well-known businesses.
- Qualifications: 5+ years in IT, strong communication skills, and a customer-focused mindset.
The predicted salary is between 38250 - 46750 £ per year.
Our client is an established international high-tech organisation and fully-fledged Managed Service Provider supporting a diverse range of well-known businesses. They are seeking an experienced Technical Support Engineer who can provide dependable technical support while confidently handling hands-on work at customer locations. This is a practical and varied position for someone who enjoys troubleshooting, working with different technologies and providing a high level of service to customers.
What You'll Be Doing
- Take ownership of customer technical queries and provide appropriate support.
- Travel to customer sites to investigate faults, implement fixes and complete maintenance activities.
- Manage incoming support tickets and requests through the Service Desk platform.
- Keep customers informed about progress and resolution times in accordance with SLAs.
- Escalate serious or business-critical incidents when required.
- Plan and manage daily priorities to ensure work is completed efficiently.
- Monitor customer systems and environments and ensure their technology continues to support business requirements.
- Install, configure, test, maintain and repair IT equipment and software.
- Maintain clear records of technical activity, ticket updates and outstanding tasks.
- Deal with urgent incidents both remotely and on-site.
Salary between £30,000 and £40,000 per year, based on experience. 40 days' annual leave.
You should have a minimum of 5 years' relevant IT experience and be comfortable working across a broad technical environment, including:
- Cyber Essentials and GDPR security standards, with hands-on implementation experience (mandatory).
- Microsoft 365, including Email, SharePoint, Teams and OneDrive (mandatory).
- Intune, RMM technologies and telephone systems.
- Installation and maintenance of networks, including switches, routers, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.
- Working alongside external suppliers and service providers to resolve technical matters.
- Following established procedures and recognised IT best practices.
- Windows Server 2016, 2019 and 2022, including Group Policy and security settings.
- Azure administration and implementation.
- Windows 10, Windows 11 and Mac systems.
- Client-specific builds, imaging and deployment.
Strong communication skills and a customer-focused approach. The ability to investigate and resolve technical problems with minimal supervision. A collaborative and reliable approach to teamwork.
Technical Support Engineer in Aylesbury employer: Emplyfy
Emplyfy in Torquay is an excellent employer, offering a unique opportunity for individuals seeking a flexible and low-commitment role as a Nominee Director. With a focus on work-life balance, the company fosters a supportive culture that values advisory contributions while providing opportunities for personal growth and development in governance and compliance. The remote nature of the position allows for a seamless integration into your lifestyle, making it an attractive choice for those looking to engage meaningfully without the constraints of traditional employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Aylesbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Emplyfy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Emplyfy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer in Aylesbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Emplyfy:Your cover letter is your chance to shine! Tell us why you want to work at Emplyfy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Emplyfy!
How to prepare for a job interview at Emplyfy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
