Job description
An established technology company is seeking an experienced IT Service Engineer to join its Managed Service Provider team. The business supports a range of high-profile customers and requires an engineer who can deliver professional technical support both remotely and at customer premises.
This role offers a broad technical remit and would suit someone who enjoys customer interaction, troubleshooting and working across different IT environments.
Responsibilities
-
Provide technical support and serve as a primary contact for customers.
-
Attend customer premises as needed to resolve incidents and perform planned maintenance.
-
Manage support requests through the Service Desk tool from initial logging through to resolution.
-
Communicate progress to customers and work within agreed SLA requirements.
-
Escalate serious or high-priority incidents when necessary.
-
Plan daily activities and ensure important tasks are completed within required timescales.
-
Monitor customer environments and maintain the required level of system performance and service.
-
Install, configure, maintain and repair IT hardware and software.
-
Keep service records, tickets and technical documentation accurate and current.
-
Respond to critical incidents both on-site and remotely.
Benefits
-
£30,000 - £40,000 per year, dependent on experience.
-
40 days' paid holiday each year.
Job requirements
-
At least 5 years' experience in a similar IT engineering/support position.
-
Practical experience implementing Cyber Essentials and GDPR security standards (mandatory).
-
Strong Microsoft 365 experience, including Email, SharePoint, Teams and OneDrive (mandatory).
-
Experience with Intune, RMM and telephone platforms.
-
Knowledge of network infrastructure and installations, including routers, switches, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.
-
Experience coordinating with external service providers.
-
Good understanding of IT best practices and structured support processes.
-
Windows Server 2016, 2019 and 2022, including Group Policy and security settings.
-
Azure administration and implementation experience.
-
Good knowledge of Windows 10, Windows 11 and Mac.
-
Experience with different client builds and imaging.
-
Strong customer service and communication abilities.
-
Confident troubleshooting independently and working as part of a team.
All done!
Your application has been successfully submitted!
You've already applied for this job
We appreciate your interest in this position. Unfortunately, you have already applied for this job.
IT Service Engineer in Addlestone employer: Emplyfy
Emplyfy in Torquay is an excellent employer, offering a unique opportunity for individuals seeking a flexible and low-commitment role as a Nominee Director. With a focus on work-life balance, the company fosters a supportive culture that values advisory contributions while providing opportunities for personal growth and development in governance and compliance. The remote nature of the position allows for a seamless integration into your lifestyle, making it an attractive choice for those looking to engage meaningfully without the constraints of traditional employment.
