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- Tasks: Lead and manage the operations team for top-notch customer service and workflow efficiency.
- Company: Join a dynamic company in engineering, construction, and agriculture sectors.
- Benefits: Enjoy a negotiable salary of €70,000 plus an annual bonus.
- Why this job: Make a real impact by enhancing customer satisfaction and leading a motivated team.
- Qualifications: Experience in operations management with a focus on team leadership and customer service is essential.
- Other info: Contact Judith at Employmint to discuss this exciting opportunity!
This newly created opportunity for a Sales Operations Manager will be responsible for supporting and enabling the sales team's success by focusing on processes, tools, and data to optimise sales operations. The role focuses on team leadership, customer satisfaction, and operational excellence with a company operating in multiple trade sectors including engineering, construction and agriculture. Key Responsibilities: * Lead, mentor, and develop the sales operations team to ensure high productivity and a customer-first approach. * Ensure high standards of customer service by optimising response times and order accuracy. * Oversee the resolution of customer enquiries, complaints, and service issues, ensuring a proactive and solutions-focused approach. * Collaborate with cross-functional teams to capture business requirements and implement new sales and customer-related processes * Implement and maintain operational policies and procedures to streamline workflows. * Monitor day-to-day operational activities, addressing inefficiencies and driving process improvements. * Support the Head of Product Operations in maintaining high standards of product quality and delivery performance. * Ensure compliance with health, safety, and quality regulations in all activities throughout the company. * Track key performance indicators (KPIs) and provide reports on operational efficiency and customer service metrics. Essential Skills * Proven experience in Sales Operations with a strong focus on team leadership and customer service. * Background in managing operational teams in the agriculture, construction, engineering, or industrial goods sector. * Analytical skills to analyse sales data, identify patterns, generate insights, and make data-driven decisions * Experience in optimising workflows, improving customer service processes, and enhancing team efficiency. * Good working knowledge of budgets and cost control. * Knowledge of health and safety regulations in distribution and production environments. On offer: €60,000 – €70,000 negotiable + Bonus To discuss this role please contact Judith at Employmint
Operations Manager employer: Employmint
Contact Detail:
Employmint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarize yourself with the specific challenges and trends in the agriculture, construction, and engineering sectors. This knowledge will help you demonstrate your understanding of the industry during interviews and show how you can lead the operations team effectively.
✨Tip Number 2
Highlight your experience in team leadership and customer service by preparing examples of how you've successfully managed teams and improved customer satisfaction in previous roles. Be ready to discuss these experiences in detail during your conversations with us.
✨Tip Number 3
Network with professionals in the operations management field, especially those with backgrounds in agriculture, construction, or engineering. Engaging with industry peers can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 4
Prepare to discuss your approach to optimizing workflows and improving operational efficiency. Think about specific strategies you've implemented in the past and be ready to share how they resulted in enhanced productivity and customer satisfaction.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Operations Manager position. Understand the key responsibilities and essential skills required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in operations management, team leadership, and customer service. Use specific examples from your past roles that demonstrate your ability to lead teams and improve operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your background in sectors like agriculture, construction, or engineering, and explain how you can contribute to enhancing customer satisfaction and operational excellence.
Highlight Key Achievements: In both your CV and cover letter, emphasize key achievements related to team leadership, process improvements, and customer service metrics. Use quantifiable results where possible to demonstrate your impact in previous roles.
How to prepare for a job interview at Employmint
✨Showcase Your Leadership Skills
As an Operations Manager, your ability to lead and mentor a team is crucial. Be prepared to share specific examples of how you've successfully developed teams in the past, focusing on your approach to setting performance goals and providing support.
✨Demonstrate Customer-Centric Thinking
Highlight your experience in ensuring high customer satisfaction. Discuss strategies you've implemented to improve response times and order accuracy, and be ready to explain how you handle customer complaints proactively.
✨Understand Operational Efficiency
Familiarize yourself with key performance indicators (KPIs) relevant to operations management. Be ready to discuss how you've monitored operational activities in previous roles and what process improvements you've driven to enhance efficiency.
✨Knowledge of Industry Regulations
Since the role involves compliance with health, safety, and quality regulations, brush up on relevant regulations in the agriculture, construction, and engineering sectors. Be prepared to discuss how you've ensured compliance in your past positions.
