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For Companies At a Glance
- Tasks: Install and maintain printers while providing top-notch customer service.
- Company: Join a dynamic team focused on customer satisfaction and technical excellence.
- Benefits: Enjoy a competitive salary, bonuses, pension, and a company vehicle.
- Why this job: Make a difference by helping clients with their equipment needs and building lasting relationships.
- Qualifications: 2+ years in field service with strong sales and communication skills.
- Other info: Full-time role with no call outs, offering great career advancement opportunities.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a Field Service Technician with a technical background in the repair and maintenance of equipment. In addition to technical duties, the engineer will be responsible for engaging with customers, understanding their needs, and providing excellent service, including recommending and selling relevant products.
Key Responsibilities:
- Install and set up printers and photocopier machines at client sites. (Training will be provided)
- Attending call outs and collecting copy cost readings
- Perform regular servicing and maintenance to ensure optimal performance.
- Build strong relationships with clients, offering exceptional customer service, technical support and after sales service
- Identify opportunities to sell products, guide customers to suitable solutions, provide quotations and costings
- Up sell and cross sell photocopier-related products
- Complete service reports, documenting work completed, parts used, and follow-up requirements.
Requirements:
- Field Service Engineer background - at least 2 years.
- Strong sales skills with the ability to identify opportunities and close deals.
- Excellent customer-facing communication skills with a professional and friendly demeanor.
- Full clean UK driving license and willingness to travel to customer sites across Northern Ireland.
On Offer:
- Competitive salary, Bonus, Pension, Vehicle and Sales incentives.
- A dynamic work environment with opportunities for growth and career advancement.
- Full time permanent contract Monday - Friday 8:30am - 5pm. (no call outs)
Call Judith on for further information
Skills: technical diagnostics, mechanical repair, IT Networking, Customer Service, Field Service
Field Service Technician employer: Employmint
Contact Detail:
Employmint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you chat with them, you can show off your knowledge and enthusiasm, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with clients, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Don’t forget to highlight your technical skills! Make sure you can talk confidently about your experience with equipment repair and maintenance. If you’ve got any certifications or training, flaunt them!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the job. Let’s get you on board!
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your technical background in your application. We want to see your experience with equipment repair and maintenance, so don’t hold back on those details!
Customer Service is Key: Since this role involves engaging with customers, let us know about your customer service experience. Share examples of how you've built relationships and provided excellent support in the past.
Sales Savvy Matters: We’re looking for someone who can identify sales opportunities. If you’ve had success in upselling or cross-selling products, make sure to include that in your application to show us your sales skills.
Apply Through Our Website: To make things easier for both of us, please apply through our website. It’s a straightforward process, and we’ll be able to review your application quickly!
How to prepare for a job interview at Employmint
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to printers and photocopiers. Be ready to discuss your previous experience with repairs and maintenance, as well as any specific tools or software you've used. This will show that you're not just a people person but also technically savvy.
✨Show Off Your Customer Service Skills
Since this role involves engaging with customers, prepare examples of how you've provided excellent service in the past. Think about times when you identified customer needs and how you went above and beyond to meet them. This will demonstrate your ability to build strong relationships.
✨Prepare for Sales Conversations
As the job requires identifying sales opportunities, be ready to discuss your sales experience. Think of specific instances where you successfully upsold or cross-sold products. This will highlight your ability to not only provide service but also drive sales.
✨Be Ready to Discuss Travel and Flexibility
Since the role involves travelling to various customer sites, be prepared to talk about your willingness to travel and how you manage your time effectively. Mention any previous experiences where you had to adapt to different environments or schedules, showing that you're flexible and reliable.