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- Tasks: Install, repair, and maintain photocopier machines while providing excellent customer service.
- Company: Join a dynamic team focused on delivering top-notch technical support and solutions.
- Benefits: Enjoy a competitive salary, bonus, company vehicle, and staff discounts.
- Why this job: Great opportunity for growth in a supportive environment with a focus on customer satisfaction.
- Qualifications: Technical background in engineering, strong sales skills, and excellent communication required.
- Other info: Full-time role with a Monday to Friday schedule, covering the Dungannon area.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a skilled Engineer with a strong technical background in the installation, repair, and maintenance of equipment. The Service Engineer will be responsible for the repair and maintenance of photocopier / printer machines such as Konika Minolta, Kyocera & Utax. In addition to technical duties, the engineer will be responsible for engaging with customers, understanding their needs, and providing excellent service.
Key Responsibilities:
- Install and set up photocopier machines and related equipment at client sites.
- Attending maintenance call outs and collecting copy cost readings.
- Perform regular servicing and maintenance to ensure optimal performance.
- Build strong relationships with clients, offering exceptional customer service, technical support and after sales service.
- Identify opportunities to sell products, guide customers to suitable solutions, provide quotations and costings.
- Up sell and cross sell photocopier-related products.
- Complete service reports, documenting work completed, parts used, and follow-up requirements.
This role is based in the Dungannon area and will provide services to clients across Dungannon / Omagh / Fermanagh / Armagh areas.
Requirements:
- Technical ability - Installation, Repair & Maintenance of Equipment.
- A background in engineering or a related field.
- Strong sales skills with the ability to identify opportunities and close deals.
- Excellent customer-facing communication skills with a professional and friendly demeanor.
- Full clean UK driving license and willingness to travel to customer sites.
On Offer:
- Competitive salary, Bonus, Pension, Vehicle and Sales incentives.
- A dynamic work environment with opportunities for growth and career advancement.
- Full time permanent contract Monday - Friday 8:30am - 5pm.
Call Judith for further details.
Skills: Service Engineer, Technical Troubleshooting, Computer Networking, Field service.
Benefits: Company Vehicle, Bonus, Staff Discounts.
Field Service Engineer employer: Employmint
Contact Detail:
Employmint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with the specific photocopier and printer brands mentioned in the job description, such as Konika Minolta, Kyocera, and Utax. Having hands-on experience or knowledge about these machines will give you an edge during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role requires strong communication and relationship-building abilities. Consider preparing examples of how you've successfully engaged with clients in the past to demonstrate your capability.
✨Tip Number 3
Highlight any previous experience in field service roles or technical support positions. Being able to discuss your troubleshooting methods and how you've resolved issues in the field can set you apart from other candidates.
✨Tip Number 4
Since the role involves sales, think about ways you've identified opportunities and closed deals in previous jobs. Prepare to discuss your approach to upselling and cross-selling products, as this will be crucial for success in this position.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills related to the installation, repair, and maintenance of equipment, particularly photocopier and printer machines. Include specific examples of your experience with brands like Konika Minolta, Kyocera, and Utax.
Craft a Compelling Cover Letter: In your cover letter, emphasise your customer service skills and your ability to build strong relationships with clients. Mention any relevant sales experience and how you can identify opportunities to sell products effectively.
Showcase Technical Proficiency: Be sure to include any certifications or training that demonstrate your technical ability in engineering or related fields. Highlight your troubleshooting skills and any experience with computer networking if applicable.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Field Service Engineer role.
How to prepare for a job interview at Employmint
✨Showcase Your Technical Skills
Be prepared to discuss your technical background in detail. Highlight your experience with installing, repairing, and maintaining photocopier and printer machines, especially brands like Konika Minolta, Kyocera, and Utax. Providing specific examples of past work will demonstrate your expertise.
✨Demonstrate Customer Engagement
Since the role involves significant customer interaction, be ready to share experiences where you successfully engaged with clients. Discuss how you identified their needs and provided tailored solutions, showcasing your excellent communication skills and friendly demeanor.
✨Highlight Sales Acumen
The position requires strong sales skills, so prepare to talk about instances where you identified sales opportunities and successfully closed deals. Mention any experience with upselling or cross-selling products, as this will show your ability to contribute to the company's growth.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in real-world situations. Think of examples where you had to troubleshoot technical issues on-site or handle difficult customer interactions, and explain how you resolved them effectively.
