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- Tasks: Support customers and manage administrative tasks in a dynamic role.
- Company: Join a leading company in the agricultural sector, making a real impact.
- Benefits: Enjoy competitive salary, annual bonus, pension, and 34 days off!
- Why this job: Perfect for those who love helping others and thrive in a supportive environment.
- Qualifications: 2 years in customer support and administration, plus IT skills required.
- Other info: Work Monday to Friday, 9am - 5pm, with a friendly team!
The predicted salary is between 28800 - 43200 £ per year.
Administration Assistant / Customer Service Administrator to deliver support across both administrative tasks and customer interactions. In this role, you will be a point of contact for customer and client enquiries, resolving issues and maintaining the customer database, while also supporting sales within the agricultural sector.
As customer service administrator your day to day will include:
- Customer Interaction - providing information to customers via phone, email, or in-person
- Order Processing - Input customer orders, liaise with sales and despatch to ensure smooth order fulfillment, prepare documents
- Sales Support - Preparing quotations and provide product information to customers
- Database Management - Maintain accurate customer records and update CRM System
- Other Duties - Sorting mail and deliveries, maintain office stationary supplies
Required Experience:
- At least 2 years experience in a customer support role is essential
- At least 2 years experience within administration support is essential
- Proficient in Microsoft Office and highly IT literate
On offer: Competitive salary, Annual Bonus, Pension, 34 days annual leave, Monday to Friday 9am - 5pm
Apply now or contact us for further details.
Customer Service Administrator employer: Employmint
Contact Detail:
Employmint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the agricultural sector. Understanding the industry will help you communicate effectively with customers and provide relevant information, making you a more attractive candidate.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel and Word. Being proficient in these tools is crucial for order processing and database management, so consider taking a quick online course if needed.
✨Tip Number 3
Practice your customer interaction skills. Role-playing common customer scenarios can help you feel more confident in handling enquiries and resolving issues, which is key for this role.
✨Tip Number 4
Network with professionals in customer service and administration. Connecting with others in the field can provide insights into best practices and may even lead to referrals for the position.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer support and administration. Emphasise your proficiency in Microsoft Office and any specific IT skills that relate to the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to resolve issues effectively. Mention your experience in handling customer interactions and supporting sales, particularly in the agricultural sector.
Highlight Relevant Experience: In your application, clearly outline your previous roles that involved customer service and administrative tasks. Use specific examples to demonstrate how you have successfully managed customer enquiries and maintained databases.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Service Administrator role.
How to prepare for a job interview at Employmint
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in customer support during the interview. Prepare specific examples of how you've successfully resolved customer issues or improved their experience, as this role heavily relies on effective communication and problem-solving.
✨Demonstrate Your Administrative Expertise
Since the position requires strong administrative skills, be ready to discuss your previous roles in administration. Talk about your experience with order processing, database management, and any relevant software you’ve used, especially Microsoft Office.
✨Prepare for Sales Support Questions
As part of the role involves supporting sales, think about how you can contribute to this area. Be prepared to discuss how you would handle preparing quotations and providing product information, and consider bringing examples of past experiences where you supported a sales team.
✨Research the Agricultural Sector
Understanding the agricultural sector will give you an edge in the interview. Familiarise yourself with common products and services in this industry, and be ready to discuss how your skills can benefit the company in this specific context.
