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- Tasks: Manage and resolve claims while providing top-notch customer service.
- Company: A supportive company focused on career growth and internal promotions.
- Benefits: Hybrid working options, competitive salary, and opportunities for professional development.
- Why this job: Join a dynamic team and make a real difference in customers' lives.
- Qualifications: 1 year of claims experience and strong communication skills.
- Other info: Enjoy a professional environment with excellent career advancement opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Accordingly it's a great place to develop your experience and to grow your career as they are keen to promote people internally, for example into handling Third Party claims then into Personal Injury claims. Our Client is comfortable with hybrid working arrangements so you will be able to split your time between working at home and in their office.
Working in a highly professional environment, you will be skilled at building rapport with Customers whilst working quickly and efficiently, giving your Customers and Clients the best possible Claims experience.
Your main responsibilities as a Claims Handler will be:
- Maintaining ownership of your allocation of Claims, setting up and handling each case from First Notification of Loss through to Settlement
- Ensure Claims are settled within specific handling times and Customers are kept updated with the progress of their Claim
- Managing and promptly resolving all external and internal queries
- Building, developing, and maintaining close working relationships with Customers ensuring a consistently high standard of service is provided
- Adhering to your personal authority limits and referring for authorisation above those where necessary
To be a successful Claims Handler you will need:
- 1 year of Claims experience
- Strong customer service, communication, and negotiation skills
- Methodical and accurate approach to work
- Strong attention to detail and natural problem solving skills
Claims Handler in Norwich employer: Employment Specialists
Contact Detail:
Employment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you nail those tricky questions. Focus on showcasing your customer service skills and how you handle claims efficiently.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to show your interest in joining our team directly.
We think you need these skills to ace Claims Handler in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in claims handling. Use keywords from the job description to show we’re on the same page and that you’ve got what it takes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer service and how your skills align with the role. Let us know why you want to join our team at StudySmarter.
Showcase Your Skills: Don’t just list your skills; give examples! Talk about how you’ve built rapport with customers or resolved tricky claims. We love seeing real-life applications of your talents.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to see your application and get the ball rolling on your journey with us!
How to prepare for a job interview at Employment Specialists
✨Know Your Claims Stuff
Make sure you brush up on your claims knowledge before the interview. Understand the different types of claims, especially Third Party and Personal Injury claims, as this will show your potential employer that you're serious about the role and have a solid foundation to build on.
✨Show Off Your Customer Service Skills
Since the role involves building rapport with customers, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or went above and beyond for a client – this will highlight your communication and negotiation skills.
✨Be Methodical and Detail-Oriented
Prepare to discuss how you approach your work methodically and ensure accuracy. You might want to mention any tools or techniques you use to stay organised and detail-focused, as these traits are crucial for managing claims effectively.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s claims process or their approach to customer service. This not only shows your interest in the role but also gives you a chance to demonstrate your problem-solving mindset and eagerness to contribute to their team.
