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For Companies At a Glance
- Tasks: Lead service delivery and drive operational excellence in a dynamic insurance environment.
- Company: A leading player in the London Insurance Market, embracing transformation and innovation.
- Benefits: £150,000+ salary, performance bonuses, hybrid work, and leadership development opportunities.
- Why this job: Shape the future of service operations and mentor high-performing international teams.
- Qualifications: Senior leadership experience in insurance client service with a focus on team management.
- Other info: Exciting career progression within a global business that values operational excellence.
The predicted salary is between 108000 - 180000 £ per year.
As Head of Service Operations, you'll be accountable for end-to-end service delivery, driving operational excellence whilst embedding strategic transformation initiatives. You'll be part of the Senior Leadership Team, shaping the vision for the Services Operations, and playing a pivotal role in the organisation's global broking strategy. You will own the complete Client Service delivery function, leading high-profile change initiatives, managing budgets and resources effectively, and acting as senior escalation point for complex service issues. You'll mentor teams across multiple locations, drive process efficiency and standardisation, and represent the business in governance forums and client meetings.
About The Company
Operating at the forefront of the London Insurance Market, they're undergoing exciting transformation and new operating models. This is an organisation that invests in leadership development and offers clear pathways for ambitious operational leaders.
What's In It For You as Head of Service Operations
- Strategic Influence - Work directly with Executive leadership, shaping the future of service delivery with genuine autonomy and resources to drive meaningful change
- Leadership Development - Build and mentor high-performing International teams whilst creating frameworks that will define service excellence for years to come
- Innovation Focus - Work with the latest technologies, exciting transformation, and new operating models
- Exceptional Package - £150,000+ base salary plus performance bonus, hybrid working, and comprehensive leadership development programmes
- Career Progression - Clear pathways to even more senior positions within a global business that values and invests in operational excellence
What We're Looking For
- Senior leadership experience in Insurance Client Service delivery, having managed teams of 50+ people
- Experience in the London Insurance Market or global broking operations highly desirable
- You're a natural leader who inspires trust, coaches teams through change, and makes data-driven decisions
- Detail-oriented and quality-driven with a proven track record of improving processes and achieving high service KPIs.
- Excellent Stakeholder engagement skills up to Executive level
- Familiarity with leading change, including Offshore Operations
- Able to navigate matrix organisations and distil complex operational details into clear updates
- Resilient under pressure with an innovation mindset and genuine excitement about new technologies
Head of Service Operations London Market employer: Employment Specialists
Contact Detail:
Employment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Operations London Market
✨Tip Number 1
Network like a pro! Reach out to your connections in the London Insurance Market and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream role.
✨Tip Number 2
Prepare for those interviews by researching the company’s recent transformations and operational strategies. Show them you’re not just another candidate; you’re someone who understands their vision and can contribute to it.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams through change and improved service delivery. This will help you stand out as a natural leader who inspires trust.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Service Operations London Market
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your senior leadership experience in insurance client service and any relevant achievements that showcase your ability to drive operational excellence.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Head of Service Operations role. Share specific examples of how you've led teams through change and improved processes in previous roles.
Showcase Your Leadership Style: We want to see your natural leadership qualities! Mention how you inspire trust and coach teams, especially in high-pressure situations. This will help us understand how you can mentor our international teams.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in the London Insurance Market.
How to prepare for a job interview at Employment Specialists
✨Know Your Stuff
Make sure you’re well-versed in the specifics of service delivery and operational excellence within the London Insurance Market. Brush up on recent trends, challenges, and innovations in the industry so you can speak confidently about how you would drive transformation initiatives.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading large teams and managing change. Think about times when you’ve inspired trust or coached teams through tough transitions. This role is all about leadership, so make sure you demonstrate your ability to mentor and develop high-performing teams.
✨Engage with Stakeholders
Be ready to discuss your approach to stakeholder engagement, especially at the executive level. Have a few anecdotes prepared that illustrate how you’ve successfully navigated complex relationships and communicated effectively in governance forums or client meetings.
✨Embrace Innovation
Since this role involves working with the latest technologies and new operating models, be prepared to talk about your experience with innovation. Share specific examples of how you’ve implemented new processes or technologies that improved service delivery and efficiency.
