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For Companies At a Glance
- Tasks: Provide excellent customer service through calls and emails while handling insurance queries.
- Company: Join a supportive team in the insurance industry focused on customer satisfaction.
- Benefits: Enjoy full training, 25 days holiday, free parking, and a company pension scheme.
- Why this job: Make a difference by helping customers with their insurance needs and building lasting relationships.
- Qualifications: Experience in motor and home insurance and strong communication skills are essential.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
What you'll be doing
- Handling incoming calls and emails and providing a great customer experience
- Providing motor and home insurance quotations and converting quotes into new business
- Processing policy changes, updates and general insurance transactions
- Supporting renewals and helping retain existing customers
- Spotting opportunities to cross-sell additional products and introduce customers to a Financial Adviser when relevant
- Keeping customer records up to date on the CRM system (Microsoft Dynamics)
- Supporting proactive outbound activity to generate new opportunities
What we're looking for
- Experience in motor and home insurance (commercial exposure is a bonus, but not essential)
- Confident, friendly communication skills (phone, email and face-to-face)
- A genuine "can-do" attitude and pride in delivering excellent service
- Organised, reliable and able to manage your own workload and deadlines
- Comfortable using IT systems/CRM and happy learning new products and processes
- Minimum 5 GCSEs (or equivalent), including Maths and English
Benefits
- Full training and development (technical + sales skills)
- Support with CII qualifications
- Supportive, friendly team environment
- 25 days holiday + bank holidays
- Free parking
- Company pension scheme
Customer Service Adviser (Insurance) in Colchester employer: Employment Specialists
Contact Detail:
Employment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser (Insurance) in Colchester
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Whether it's on the phone or via email, being confident and friendly is key. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your workload and meet deadlines. Having examples from previous experiences can really make you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our supportive team environment.
We think you need these skills to ace Customer Service Adviser (Insurance) in Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in motor and home insurance. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your genuine 'can-do' attitude and how you pride yourself on delivering excellent service. Let us know why you’re excited about the role!
Show Off Your Communication Skills: Since you'll be handling calls and emails, it's important to demonstrate your confident and friendly communication style. Make sure your application reflects this, as we value great customer interactions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Employment Specialists
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of motor and home insurance. Familiarise yourself with common terms, policies, and the types of coverage available. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your communication skills. Think about how you would handle different scenarios over the phone or via email. Be ready to demonstrate your friendly and confident approach during the interview.
✨Demonstrate Your Organisational Skills
Prepare examples of how you've managed your workload in the past. Discuss any tools or methods you use to stay organised, especially if you've worked with CRM systems like Microsoft Dynamics before. This will highlight your reliability and ability to meet deadlines.
✨Embrace the 'Can-Do' Attitude
During the interview, convey your positive attitude and willingness to learn. Share instances where you've gone above and beyond for customers or tackled challenges head-on. This will resonate well with the interviewers looking for someone who takes pride in delivering excellent service.
