Client Manager

Client Manager

Ipswich Full-Time 36000 - 60000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Manage existing clients and handle new business enquiries in a dynamic environment.
  • Company: Join a growing broking firm with a focus on commercial insurance.
  • Benefits: Enjoy hybrid working options and a supportive team culture.
  • Why this job: Be part of a vibrant team, making a real impact in clients' insurance journeys.
  • Qualifications: Experience in commercial insurance and a strong work ethic are essential.
  • Other info: Work hours are 9am to 5pm, Monday to Friday.

The predicted salary is between 36000 - 60000 £ per year.

This is a 360 degree role where you'll be looking after existing Commercial Insurance Clients and also taking New Business enquiries and supporting them throughout their Insurance lifecycle. This is a busy environment where you'll be working as a Client Manager dealing with a wide range of business clients and looking after all of their Insurance requirements.

Our expanding and growing Broking client is looking to recruit another Account Handler into their Commercial team because of internal promotion. This is a role that can be performed on a hybrid basis, working at home and in the office, but also occasionally visiting Clients.

The main responsibilities of the Client Manager role include:

  • Handling your own portfolio of business customers
  • Responsible for all aspects of their account including:
  • Renewal negotiations with insurers
  • Changes in risk
  • Claims notification (there is a separate claims handling team)
  • Regular contact with your customers
  • Using specialist insurance broking software and electronic trading facilities
  • Commercial classes of business to be handled as Client Manager include:
    • Small to medium commercial combined risks
    • Shops, offices and property owners
    • Tradesman's liability
    • Goods vehicles

    To be a successful Client Manager you will demonstrate:

    • Strong work ethic
    • Calmness under pressure
    • Commercial Insurance experience

    Working hours are 9am to 5pm, Monday to Friday.

    Client Manager employer: Employment Specialists

    Join a dynamic and expanding broking firm that values its employees and fosters a supportive work culture. As a Client Manager, you'll enjoy the flexibility of hybrid working while managing a diverse portfolio of commercial insurance clients, with ample opportunities for professional growth and development. Our commitment to employee well-being and career advancement makes us an excellent employer in the insurance sector.
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    Contact Detail:

    Employment Specialists Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Client Manager

    ✨Tip Number 1

    Familiarise yourself with the specific types of commercial insurance that the role covers, such as small to medium commercial combined risks and tradesman’s liability. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your understanding of the industry.

    ✨Tip Number 2

    Network with professionals in the insurance sector, especially those who work in broking or client management roles. Attend industry events or join relevant online forums to build connections that could provide insights or even referrals for the position.

    ✨Tip Number 3

    Prepare to discuss your experience with renewal negotiations and handling client accounts. Think of specific examples where you successfully managed a portfolio or resolved client issues, as these will showcase your skills and suitability for the role.

    ✨Tip Number 4

    Research the company’s culture and values, particularly their approach to client management and service. Tailoring your conversation to align with their ethos can set you apart from other candidates and show that you’re genuinely interested in being part of their team.

    We think you need these skills to ace Client Manager

    Client Relationship Management
    Commercial Insurance Knowledge
    Negotiation Skills
    Risk Assessment
    Claims Management
    Insurance Broking Software Proficiency
    Communication Skills
    Attention to Detail
    Time Management
    Problem-Solving Skills
    Adaptability
    Team Collaboration
    Customer Service Orientation
    Ability to Work Under Pressure

    Some tips for your application 🫡

    Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Client Manager position. Tailor your application to highlight relevant experience in handling commercial insurance clients.

    Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with commercial insurance, client management, and any specific software you have used. Use examples that demonstrate your ability to handle a portfolio of business customers effectively.

    Showcase Your Skills: Mention key skills such as negotiation, communication, and problem-solving in your application. Provide specific instances where you successfully managed client accounts or resolved issues under pressure.

    Personalise Your Cover Letter: Write a personalised cover letter addressing the hiring manager. Express your enthusiasm for the role and the company, and explain why you would be a great fit for their team.

    How to prepare for a job interview at Employment Specialists

    ✨Showcase Your Insurance Knowledge

    Make sure to brush up on your commercial insurance knowledge before the interview. Be prepared to discuss different types of policies, risk management strategies, and how you would handle specific client scenarios.

    ✨Demonstrate Your Client Management Skills

    Since this role involves managing a portfolio of clients, be ready to share examples from your past experiences where you've successfully handled client relationships, resolved issues, or negotiated renewals.

    ✨Prepare for Scenario-Based Questions

    Expect scenario-based questions that assess your problem-solving abilities and calmness under pressure. Think of situations where you had to make quick decisions or manage multiple tasks simultaneously.

    ✨Familiarise Yourself with Their Software

    If possible, research the specialist insurance broking software mentioned in the job description. Showing familiarity with the tools they use can give you an edge and demonstrate your readiness to hit the ground running.

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