Client Facing Commercial Account Handler
Client Facing Commercial Account Handler

Client Facing Commercial Account Handler

Ipswich Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage existing clients and handle new business enquiries in commercial insurance.
  • Company: Join a well-established regional broker with strong local client relationships.
  • Benefits: Enjoy hybrid working options and a supportive team environment.
  • Why this job: Great opportunity for career development while building relationships with local businesses.
  • Qualifications: Experience in commercial insurance and excellent customer service skills required.
  • Other info: Work Monday to Friday, 9am-5pm, covering East Anglia.

The predicted salary is between 36000 - 60000 £ per year.

About the Role

This is a true 360-degree position where you\’ll manage existing Commercial Insurance Clients whilst also handling new business enquiries. You\’ll be the main point of contact for local businesses, supporting them throughout their entire Insurance lifecycle.

Working in a busy but supportive environment, you\’ll manage a diverse portfolio of regional Clients including local Retailers, Property Owners, Tradespeople and small Fleet operators across East Anglia.

Key Responsibilities as Commercial Account Handler

  • Managing your own portfolio of local business customers
  • Renewal negotiations with insurers
  • Handling mid-term adjustments and changes in risk
  • Claims notification and liaison (supported by dedicated claims team)
  • Regular client contact and relationship building
  • Occasional client visits across the local area
  • Using specialist broking software and electronic trading platforms
  • Commercial Classes You\’ll Handle

  • Small to medium commercial combined risks
  • Local shops, offices and property owners
  • Tradesman\’s liability for regional contractors
  • Small fleet and goods vehicles
  • Local business risks across Suffolk, Norfolk and Essex
  • What You\’ll Bring as Commercial Account Handler

  • Commercial insurance experience
  • Excellent customer service skills and local market understanding
  • Strong work ethic and ability to remain calm under pressure
  • Relationship-building skills for face-to-face client interaction
  • Working Arrangements

  • Hybrid working available (office and home-based)
  • Occasional client visits across the local area
  • Monday to Friday, 9am-5pm
  • Based in Ipswich with coverage across East Anglia
  • This is an excellent opportunity to join an established regional Broker with strong local client relationships and genuine career development prospects.

    Client Facing Commercial Account Handler employer: Employment Specialists

    Join a dynamic team in Ipswich as a Client Facing Commercial Account Handler, where you'll enjoy a supportive work culture that prioritises employee growth and development. With a focus on local businesses across East Anglia, you will have the opportunity to build meaningful relationships while managing a diverse portfolio of clients. Our hybrid working model offers flexibility, ensuring a healthy work-life balance in a thriving regional brokerage environment.
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    Contact Detail:

    Employment Specialists Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Client Facing Commercial Account Handler

    ✨Tip Number 1

    Familiarise yourself with the local market in East Anglia. Understanding the specific needs and challenges of businesses in this region will help you connect better with potential clients and demonstrate your expertise during interviews.

    ✨Tip Number 2

    Network with professionals in the commercial insurance sector. Attend local industry events or join relevant online forums to build relationships and gain insights that could give you an edge when discussing your experience and knowledge.

    ✨Tip Number 3

    Prepare to discuss your approach to client relationship management. Think of examples where you've successfully built rapport with clients, handled difficult situations, or negotiated effectively, as these skills are crucial for the role.

    ✨Tip Number 4

    Showcase your understanding of the insurance lifecycle. Be ready to explain how you would manage a client's journey from initial contact through to claims handling, highlighting your proactive approach and customer service skills.

    We think you need these skills to ace Client Facing Commercial Account Handler

    Commercial Insurance Knowledge
    Customer Service Excellence
    Relationship-Building Skills
    Negotiation Skills
    Portfolio Management
    Claims Handling Experience
    Attention to Detail
    Local Market Understanding
    Communication Skills
    Time Management
    Problem-Solving Skills
    Adaptability
    Proficiency in Broking Software
    Ability to Work Under Pressure

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in commercial insurance and customer service. Use specific examples that demonstrate your ability to manage client relationships and handle insurance portfolios.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the local market. Mention your experience with managing existing clients and handling new business enquiries, as well as your strong work ethic.

    Highlight Relevant Skills: In your application, emphasise skills such as relationship-building, negotiation, and your ability to remain calm under pressure. These are crucial for the Client Facing Commercial Account Handler position.

    Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

    How to prepare for a job interview at Employment Specialists

    ✨Know Your Insurance Basics

    Make sure you brush up on your knowledge of commercial insurance, especially the types relevant to the role. Understanding terms like 'renewal negotiations' and 'claims notification' will show that you're serious about the position.

    ✨Demonstrate Relationship-Building Skills

    Prepare examples from your past experiences where you've successfully built relationships with clients. This role requires strong interpersonal skills, so showcasing your ability to connect with local businesses will be key.

    ✨Showcase Your Local Market Knowledge

    Familiarise yourself with the East Anglia region and its business landscape. Being able to discuss local retailers, property owners, and tradespeople will demonstrate your understanding of the market and how you can support them.

    ✨Prepare for Scenario Questions

    Expect questions that put you in hypothetical situations related to client management and claims handling. Practising your responses to these scenarios will help you think on your feet during the interview.

    Client Facing Commercial Account Handler
    Employment Specialists
    Location: Ipswich
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