Client Facing Account Handler

Client Facing Account Handler

Ipswich Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage existing clients and handle new business enquiries in a dynamic role.
  • Company: Join a well-established regional Broker with strong local ties.
  • Benefits: Enjoy hybrid working options and a supportive team environment.
  • Why this job: Build relationships with local businesses while developing your career in insurance.
  • Qualifications: Commercial insurance experience and excellent customer service skills required.
  • Other info: Opportunity for career growth in a busy, friendly workplace.

The predicted salary is between 36000 - 60000 £ per year.

About the Account Handler Role

This is a true 360-degree position where you\’ll manage existing Commercial Insurance Clients whilst also handling new business enquiries. You\’ll be the main point of contact for local businesses, supporting them throughout their entire Insurance lifecycle.

Working in a busy but supportive environment, you\’ll manage a diverse portfolio of regional Clients including local Retailers, Property Owners, Tradespeople and small Fleet operators across East Anglia.

Key Responsibilities as Commercial Account Handler

  • Managing your own portfolio of local business customers
  • Renewal negotiations with insurers
  • Handling mid-term adjustments and changes in risk
  • Claims notification and liaison (supported by dedicated claims team)
  • Regular client contact and relationship building
  • Occasional client visits across the local area
  • Using specialist broking software and electronic trading platforms
  • Commercial Classes You\’ll Handle

  • Small to medium commercial combined risks
  • Local shops, offices and property owners
  • Tradesman\’s liability for regional contractors
  • Small fleet and goods vehicles
  • Local business risks across Suffolk, Norfolk and Essex
  • What You\’ll Bring as Commercial Account Handler

  • Commercial insurance experience
  • Excellent customer service skills and local market understanding
  • Strong work ethic and ability to remain calm under pressure
  • Relationship-building skills for face-to-face client interaction
  • Working Arrangements

  • Hybrid working available (office and home-based)
  • Occasional client visits across the local area
  • Monday to Friday, 9am-5pm
  • Based in Ipswich with coverage across East Anglia
  • This is an excellent opportunity to join an established regional Broker with strong local client relationships and genuine career development prospects.

    Client Facing Account Handler employer: Employment Specialists

    Join a dynamic and supportive team as a Client Facing Account Handler in Ipswich, where you'll have the opportunity to manage a diverse portfolio of local businesses while enjoying a hybrid working arrangement. Our company fosters a collaborative work culture that prioritises employee growth and development, offering genuine career advancement opportunities within the thriving East Anglia region. With a focus on building strong client relationships and providing exceptional service, we are committed to creating a rewarding and meaningful work environment for all our employees.
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    Contact Detail:

    Employment Specialists Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Client Facing Account Handler

    ✨Tip Number 1

    Familiarise yourself with the local market in East Anglia. Understanding the specific needs and challenges faced by businesses in this region will help you connect better with potential clients and demonstrate your expertise during interviews.

    ✨Tip Number 2

    Network with local businesses and industry professionals. Attend events or join online forums related to commercial insurance in your area. Building relationships can lead to valuable insights and even referrals that may help you stand out as a candidate.

    ✨Tip Number 3

    Prepare to discuss your experience with claims handling and client relationship management. Be ready to share specific examples of how you've successfully navigated these areas in previous roles, as this will showcase your suitability for the position.

    ✨Tip Number 4

    Demonstrate your understanding of the software and tools used in the industry. If you have experience with specialist broking software or electronic trading platforms, be sure to highlight this knowledge, as it will show you're ready to hit the ground running.

    We think you need these skills to ace Client Facing Account Handler

    Commercial Insurance Knowledge
    Customer Service Excellence
    Relationship-Building Skills
    Negotiation Skills
    Attention to Detail
    Time Management
    Problem-Solving Skills
    Local Market Understanding
    Communication Skills
    Adaptability
    Technical Proficiency in Broking Software
    Ability to Work Under Pressure
    Client Liaison Skills
    Portfolio Management

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in commercial insurance and customer service. Use specific examples that demonstrate your ability to manage client relationships and handle enquiries effectively.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the local market. Mention your experience with managing portfolios and your approach to building relationships with clients.

    Highlight Relevant Skills: In your application, emphasise skills such as negotiation, communication, and problem-solving. These are crucial for handling renewals and mid-term adjustments effectively.

    Show Enthusiasm for the Role: Convey your passion for working in a supportive environment and your eagerness to contribute to the team. Mention your willingness to engage with clients both remotely and during occasional visits.

    How to prepare for a job interview at Employment Specialists

    ✨Know Your Insurance Basics

    Make sure you brush up on your commercial insurance knowledge. Understand the different types of policies and risks you'll be dealing with, as well as the specific needs of local businesses in East Anglia.

    ✨Showcase Your Customer Service Skills

    Prepare examples that highlight your excellent customer service abilities. Think about times when you've successfully managed client relationships or resolved issues, as this role heavily relies on building rapport with clients.

    ✨Demonstrate Your Local Market Understanding

    Familiarise yourself with the local market trends and challenges in Suffolk, Norfolk, and Essex. Being able to discuss these insights during your interview will show that you're not just knowledgeable but also genuinely interested in the region.

    ✨Prepare for Scenario-Based Questions

    Expect questions that assess how you would handle specific situations, such as renewal negotiations or claims notifications. Practising your responses to these scenarios can help you feel more confident and articulate during the interview.

    Client Facing Account Handler
    Employment Specialists
    Location: Ipswich
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