Personal Lines Account Handler

Employment Specialists Ltd is delighted to be recruiting for a Personal Lines Account Handler to join an established insurance business in Ipswich. This is a newly created position focused on providing exceptional service while developing new business opportunities.

Key Responsibilities as Personal Lines Account Handler

• Handle a diverse range of new business enquiries across multiple channels (telephone, email, post)
• Conduct comprehensive fact-finding to understand customer needs and provide tailored insurance solutions
• Develop existing client relationships to maximise growth through conversions, cross-selling and up-selling
• Contribute to divisional business plans and budget targets
• Work within company systems and procedures to maintain high service standards
• Review policy documents for accuracy and coverage
• Maintain detailed client records with information from insurers and customers
• Represent the division professionally to Clients, Insurers and other stakeholders
• Support colleagues across the division as required

About You

• Highly organised with excellent time management skills
• Self-motivated with a proactive approach to work
• Capable of effectively managing multiple priorities
• Strong interpersonal and communication abilities
• Technical knowledge in Personal Lines insurance (Motor, Home) would be advantageous
• Commitment to professional development and willingness to work towards Cert CII qualification

You\’ll be joining a busy, successful team where your contribution will be valued. The ideal candidate will be highly motivated, efficient, and ready to develop their insurance career in a supportive environment.

What\’s On Offer

• Competitive salary
• Company bonus scheme
• Comprehensive benefits package (details available upon request)
• Professional development support
• Stable office-based position in Ipswich

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