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- Tasks: Handle and investigate motor insurance claims from start to settlement.
- Company: Join a leading independent insurance services provider during their exciting expansion phase.
- Benefits: Enjoy fully remote work, a friendly team, and opportunities for personal growth.
- Why this job: Be part of a supportive culture while making a real impact in customers' lives.
- Qualifications: Experience in motor claims handling and strong communication skills are essential.
- Other info: You'll receive close support from your manager and team while working remotely.
The predicted salary is between 28800 - 43200 £ per year.
Do you have a good understanding of Motor Claims Handling and are looking for your next challenge? Would you like to work fully remote, whilst still feeling part of a friendly inclusive organisation? Are you positive, empathetic and able to work under your own steam?
Our client, a Leading Independent Insurance Services Provider, is looking for enthusiastic and driven Motor Claims Handlers to join their business during a time of expansion! In this role, you will be responsible for processing and investigating insurance claims relating to customers' motor policies. This will involve working with the policyholder, colleagues, and other professionals to ensure that the claim is valid.
As a Motor Claims Handler, you will be managing a claim from the start through to settlement, making important decisions on the claim, and checking for any potential fraudulent activity. A good understanding of the sector and laws surrounding these claims is beneficial.
The Key Accountabilities for a Motor Claims Handler:- Handling of motor claims from the start to the settlement
- Carrying out investigations with the client to enable you to make the correct liability decision
- Investigating the extent and validity of a claim and checking for any potential fraudulent activity
- Managing claims via the MOJ and OIC Portal
- Collecting relevant information and documentation in support of the claim and ensuring a record of this is kept updated within the system, including liaising with law firms to facilitate medical reports
- Liaising with adjusters, examiners, and investigators to evaluate the insurance claim
- Speaking to customers, third parties, lawyers, medical professionals, and other relevant parties to reach settlement
- Understanding, adjusting, and negotiating hire payment packs
- Working with risk analysts, brokers, underwriters, and other relevant parties to reach settlement
- Experience with handling and investigating motor claims and managing your own portfolio
- Knowledge of how the MOJ and OIC portal works is beneficial
- Liaising with adjusters, engineers, and investigators to evaluate the insurance claim
- Strong phone and verbal communication skills along with active listening
- Ability to multi-task, set priorities, and manage time effectively
- A positive human being. You look for the good and your cup is always half full. Your tenacity for life is infectious and enables you to lift up those around you.
- Able to show initiative and not give up when a task is demanding
- Ability to show empathy, supporting customers during a tough time
- Ability to understand tech and systems. As this role is remote, you will need to be confident working virtually, accessing TEAMS and completing remote training
- You will be learning a lot about different insurance products and processes and clients. You need to be willing to learn and retain the information being shared with you to ensure that you can provide the best service to customers
If you are interested in being considered for this role or would like to find out more, please contact Employment Specialists to discuss. This is a fully remote role, where you are working from home, with the close support of your Manager and the team.
Motor Claims Handler employer: Employment Specialists Ltd
Contact Detail:
Employment Specialists Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Handler
✨Tip Number 1
Familiarise yourself with the MOJ and OIC portals, as understanding how these systems work will give you a significant advantage. Consider taking online courses or tutorials that focus on these platforms to enhance your knowledge.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Practising active listening and clear articulation can help you build rapport with clients and colleagues, which is crucial in handling claims effectively.
✨Tip Number 3
Showcase your empathy and positivity during any interactions, whether in interviews or networking. Employers are looking for candidates who can support customers through tough times, so share examples of how you've done this in the past.
✨Tip Number 4
Network with professionals in the insurance industry, particularly those involved in motor claims. Join relevant online forums or LinkedIn groups to connect with others, share insights, and learn about potential job openings.
We think you need these skills to ace Motor Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with motor claims handling. Include specific examples of how you've managed claims, investigated cases, and liaised with various parties in the past.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your positive attitude and ability to work independently, as these traits are essential for a remote position.
Showcase Relevant Skills: Emphasise your strong communication skills and ability to multitask. Provide examples of how you've successfully handled challenging situations or supported customers during tough times.
Research the Company: Familiarise yourself with the independent insurance services provider's values and culture. This will help you align your application with what they are looking for in a candidate.
How to prepare for a job interview at Employment Specialists Ltd
✨Show Your Understanding of Motor Claims
Make sure to demonstrate your knowledge of motor claims handling during the interview. Be prepared to discuss specific cases or scenarios you've encountered in the past, and how you approached them. This will show that you have the relevant experience and can handle the responsibilities of the role.
✨Emphasise Your Communication Skills
As a Motor Claims Handler, you'll be liaising with various parties. Highlight your strong phone and verbal communication skills, along with your ability to listen actively. You might want to share examples of how you've effectively communicated complex information to clients or colleagues in previous roles.
✨Demonstrate Empathy and Positivity
The company is looking for someone who is positive and empathetic. During the interview, share instances where you've supported customers through challenging situations. This will showcase your ability to connect with clients and provide the necessary support they need during tough times.
✨Be Tech-Savvy and Adaptable
Since this role is fully remote, it's crucial to show that you're comfortable with technology and virtual communication tools. Discuss your experience with systems like TEAMS and any other relevant software. Being adaptable and willing to learn new processes will also be key points to mention.
