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For Companies At a Glance
- Tasks: Lead a multi-site Client Services function, ensuring top-notch insurance support for global clients.
- Company: Dynamic organisation at the forefront of the London Insurance Market, embracing transformation.
- Benefits: Leadership development, strategic influence, and clear pathways for career growth.
- Why this job: Shape the future of service delivery and drive meaningful change in a pivotal role.
- Qualifications: Proven leadership skills and experience in managing complex service operations.
- Other info: Join a team that values innovation and invests in your professional journey.
The predicted salary is between 72000 - 108000 £ per year.
Search For Job Vacancies… Insurance, Financial and Legal
Head of Service Operations London Market
Lead a substantial Client Services multi-site function, delivering seamless pre-placement and post-placement Insurance support to a global client base.
As Head of Service Operations, you\’ll be accountable for end-to-end service delivery, driving operational excellence whilst embedding strategic transformation initiatives. You\’ll be part of the Senior Leadership Team, shaping the vision for the Services Operations, and playing a pivotal role in the organisation\’s global broking strategy.
You will own the complete Client Service delivery function, leading high-profile change initiatives, managing budgets and resources effectively, and acting as senior escalation point for complex service issues. You\’ll mentor teams across multiple locations, drive process efficiency and standardisation, and represent the business in governance forums and client meetings.
About The Company
Operating at the forefront of the London Insurance Market, they\’re undergoing exciting transformation and new operating models. This is an organisation that invests in leadership development and offers clear pathways for ambitious operational leaders.
What\’s In It For You as Head of Service Operations
Strategic Influence – Work directly with Executive leadership, shaping the future of service delivery with genuine autonomy and resources to drive meaningful change
Leadership Development – Build and mentor high-performing International teams whilst creating frameworks that will define service excellence for years to come
Innovation Focus – Work with the latest technologies, exciting transformation, and new operating models
Exceptional Package – £150,000+ base salary plus performance bonus, hybrid working, and comprehensive leadership development programmes
Career Progression – Clear pathways to even more senior positions within a global business that values and invests in operational excellence
What We\’re Looking For
- Senior leadership experience in Insurance Client Service delivery, having managed teams of 50+ people
- Experience in the London Insurance Market or global broking operations highly desirable
- You\’re a natural leader who inspires trust, coaches teams through change, and makes data-driven decisions
- Detail‑oriented and quality‑driven with a proven track record of improving processes and achieving high service KPIs.
- Excellent Stakeholder engagement skills up to Executive level
- Familiarity with leading change, including Offshore Operations
- Able to navigate matrix organisations and distil complex operational details into clear updates
- Resilient under pressure with an innovation mindset and genuine excitement about new technologies
Apply Now
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Head of Service Operations London Market employer: Employment Specialists Ltd
Contact Detail:
Employment Specialists Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Operations London Market
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend relevant events. We all know that who you know can sometimes be just as important as what you know, so get your name out there!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show them you’re not just a fit for the role, but for the team too. Tailor your answers to reflect their values and mission.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. We can’t stress enough how important it is to articulate your experience and vision clearly, especially for a leadership role.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Head of Service Operations London Market
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Service Operations role. Highlight your leadership experience and any relevant achievements in service delivery to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share your vision for service operations and how you can contribute to our strategic transformation initiatives.
Showcase Your Leadership Style: We want to know how you lead! In your application, give examples of how you've mentored teams and driven process efficiency. This will help us see how you can shape our Client Services function.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in the London Insurance Market.
How to prepare for a job interview at Employment Specialists Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of service operations, especially in the context of the London Insurance Market. Brush up on key concepts like pre-placement and post-placement support, as well as operational excellence. This will show that you're not just interested in the role but are genuinely knowledgeable about the industry.
✨Showcase Your Leadership Skills
As a potential Head of Service Operations, you'll need to demonstrate your ability to lead and mentor teams. Prepare examples of how you've successfully managed change initiatives or improved processes in previous roles. Highlighting your experience in leading high-profile projects will set you apart from other candidates.
✨Be Ready for Strategic Discussions
Since this role involves shaping the vision for service operations, be prepared to discuss your strategic thinking. Think about how you would approach driving transformation initiatives and improving service delivery. Having a few ideas ready to share can really impress the interviewers.
✨Engage with Questions
Interviews are a two-way street, so come armed with thoughtful questions about the company's future direction and their approach to client service delivery. This shows your interest in the role and helps you gauge if the company aligns with your career goals.
