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For Companies At a Glance
- Tasks: Lead a dynamic Client Services team, ensuring top-notch insurance support for global clients.
- Company: A leading player in the London Insurance Market, embracing transformation and innovation.
- Benefits: Competitive salary of £150,000+, performance bonuses, hybrid work, and leadership development.
- Why this job: Shape the future of service delivery and drive meaningful change in a global business.
- Qualifications: Senior leadership experience in Insurance Client Service with a proven track record.
- Other info: Exciting career progression opportunities within a supportive and innovative environment.
The predicted salary is between 108000 - 180000 £ per year.
Search For Job Vacancies… Insurance, Financial and Legal Head of Service Operations London Market
Lead a substantial Client Services multi-site function, delivering seamless pre-placement and post-placement Insurance support to a global client base.
As Head of Service Operations, you\’ll be accountable for end-to-end service delivery, driving operational excellence whilst embedding strategic transformation initiatives. You\’ll be part of the Senior Leadership Team, shaping the vision for the Services Operations, and playing a pivotal role in the organisation\’s global broking strategy.
You will own the complete Client Service delivery function, leading high-profile change initiatives, managing budgets and resources effectively, and acting as senior escalation point for complex service issues. You\’ll mentor teams across multiple locations, drive process efficiency and standardisation, and represent the business in governance forums and client meetings.
About The Company
Operating at the forefront of the London Insurance Market, they\’re undergoing exciting transformation and new operating models. This is an organisation that invests in leadership development and offers clear pathways for ambitious operational leaders.
What\’s In It For You as Head of Service Operations
Strategic Influence – Work directly with Executive leadership, shaping the future of service delivery with genuine autonomy and resources to drive meaningful change
Leadership Development – Build and mentor high-performing International teams whilst creating frameworks that will define service excellence for years to come
Innovation Focus – Work with the latest technologies, exciting transformation, and new operating models
Exceptional Package – £150,000+ base salary plus performance bonus, hybrid working, and comprehensive leadership development programmes
Career Progression – Clear pathways to even more senior positions within a global business that values and invests in operational excellence
What We\’re Looking For
- Senior leadership experience in Insurance Client Service delivery, having managed teams of 50+ people
- Experience in the London Insurance Market or global broking operations highly desirable
- You\’re a natural leader who inspires trust, coaches teams through change, and makes data-driven decisions
- Detail‑oriented and quality‑driven with a proven track record of improving processes and achieving high service KPIs.
- Excellent Stakeholder engagement skills up to Executive level
- Familiarity with leading change, including Offshore Operations
- Able to navigate matrix organisations and distil complex operational details into clear updates
- Resilient under pressure with an innovation mindset and genuine excitement about new technologies
Apply Now
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Head of Service Operations London Market employer: Employment Specialists Ltd
Contact Detail:
Employment Specialists Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Operations London Market
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend relevant events. We all know that sometimes it’s not just what you know, but who you know that can land you that dream role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to show them that you’re not just a fit for the role, but for the team too. Tailor your answers to reflect their values and mission.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. We can help you refine your pitch and boost your confidence before facing the real deal.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We want to remind them why you’re the best choice for the Head of Service Operations role.
We think you need these skills to ace Head of Service Operations London Market
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Service Operations role. Highlight your leadership experience in Insurance Client Service delivery and any relevant achievements that showcase your ability to drive operational excellence.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share your vision for service delivery and how your background in the London Insurance Market can contribute to our exciting transformation initiatives.
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. We want to know how you inspire trust and coach teams through change. Use specific examples to illustrate your approach to mentoring and managing high-performing teams.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and any additional information. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Employment Specialists Ltd
✨Know Your Stuff
Make sure you thoroughly understand the London Insurance Market and the specific challenges it faces. Brush up on your knowledge of client service delivery and operational excellence, as these will be key topics during your interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading large teams and driving change. Be ready to discuss how you've mentored others and improved processes in previous roles, as this will demonstrate your capability to lead a substantial Client Services function.
✨Engage with Stakeholders
Think about how you’ve successfully engaged with stakeholders at various levels, especially executive leadership. Prepare to share specific instances where your communication skills made a difference in managing complex service issues or driving strategic initiatives.
✨Embrace Innovation
Be prepared to discuss your experience with new technologies and transformation initiatives. Show your excitement for innovation and how you’ve previously implemented changes that improved service delivery or operational efficiency.
