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For Companies At a Glance
- Tasks: Provide excellent customer service and support clients with insurance enquiries.
- Company: A friendly, local insurance agency with a supportive team culture.
- Benefits: Full training, 25 days holiday, free parking, and a company pension scheme.
- Why this job: Join a growing team and make a real difference in customers' lives.
- Qualifications: Experience in insurance and strong communication skills are preferred.
- Other info: Opportunity for professional development and CII qualifications.
The predicted salary is between 28800 - 43200 £ per year.
A well-established local Insurance agency is looking for a Customer Service Adviser to join their friendly, growing team. This is a busy, customer-facing role where you'll support existing clients, handle enquiries, provide quotations and help identify opportunities to cross-sell where appropriate.
What you’ll be doing:
- Handling incoming calls and emails and providing a great customer experience
- Providing motor and home insurance quotations and converting quotes into new business
- Processing policy changes, updates and general insurance transactions
- Supporting renewals and helping retain existing customers
- Spotting opportunities to cross-sell additional products and introduce customers to a Financial Adviser when relevant
- Keeping customer records up to date on the CRM system (Microsoft Dynamics)
- Supporting proactive outbound activity to generate new opportunities
What we’re looking for:
- Experience in motor and home insurance (commercial exposure is a bonus, but not essential)
- Confident, friendly communication skills (phone, email and face-to-face)
- A genuine "can-do" attitude and pride in delivering excellent service
- Organised, reliable and able to manage your own workload and deadlines
- Comfortable using IT systems/CRM and happy learning new products and processes
- Minimum 5 GCSEs (or equivalent), including Maths and English
Benefits:
- Full training and development (technical + sales skills)
- Support with CII qualifications
- Supportive, friendly team environment
- 25 days holiday + bank holidays
- Free parking
- Company pension scheme
Customer Service Adviser (Insurance) in Essex employer: Employment Specialists Ltd
Contact Detail:
Employment Specialists Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser (Insurance) in Essex
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing excellent customer service, try role-playing common scenarios with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Be ready to showcase your 'can-do' attitude! During interviews, share examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to delivering great service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it’s a great way to reiterate your interest in joining their friendly team.
We think you need these skills to ace Customer Service Adviser (Insurance) in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in motor and home insurance. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the role and how your 'can-do' attitude will help you deliver excellent service. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your confident and friendly communication style. Whether it's through your CV or cover letter, let your personality come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Employment Specialists Ltd
✨Know Your Insurance Stuff
Brush up on your knowledge of motor and home insurance. Be ready to discuss common policies, terms, and any recent changes in the industry. This will show that you're not just a candidate, but someone who genuinely understands the field.
✨Practice Your Communication Skills
Since this role is all about customer interaction, practice how you communicate. Role-play with a friend or family member, focusing on being friendly and clear. Remember, it’s not just what you say, but how you say it that counts!
✨Show Off Your Organisational Skills
Prepare examples of how you've managed your workload in the past. Whether it's juggling multiple tasks or keeping records tidy, having specific stories ready will demonstrate your reliability and organisational prowess.
✨Be Ready to Spot Opportunities
Think about how you can identify cross-selling opportunities. Prepare some examples of how you’ve successfully upsold or introduced additional services in previous roles. This will highlight your proactive approach and sales potential.
