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- Tasks: Handle customer claims and provide support in a fast-paced environment.
- Company: Join a leading UK insurance business focused on career growth and development.
- Benefits: Enjoy free parking, enhanced pension, performance bonuses, and overtime opportunities.
- Why this job: Gain valuable training and experience while making a real impact in the insurance industry.
- Qualifications: Strong customer service skills, IT proficiency, and excellent communication abilities required.
- Other info: Flexible working hours with great progression opportunities and 23 days holiday.
Our client, a UK Leading Insurance business, is looking for experienced Customer Service professionals who are seeking a career move and not just a job! This is a fantastic opportunity for someone who has an interest in moving into the Insurance industry, coupled with solid experience in a Customer Service environment. Our client is offering an excellent training programme which will give you the experience and knowledge to progress in the Insurance industry and excel in your role as Claims Handler.
In this role, you will be working in the FNOL (First Notification of Loss) Team where you will act as the first point of contact for clients, including Brokers, Accident Management companies, and Solicitors, taking new claim information in the event of non-fault or partially disputed road traffic accidents.
As Customer Service/FNOL Claims Handler, your duties will include:
- Taking ownership of new claims, from inception to hire provision, including initial correspondence to interested parties.
- Communicating with clients, the responsible party, their Insurers, Solicitors, and various other parties involved in the process.
- Utilising the case management system to follow up on any outstanding issues, such as witness reports/third party details.
- Arranging delivery of credit hire vehicles, ensuring the client has the correct vehicle they require and it is delivered at a safe and convenient place and time.
- Building rapport with clients to create seamless experiences and a one call resolution where possible.
- Keeping the Motor Insurance database up to date with the relevant claims information.
To be a success as a Customer Service/FNOL Claims Handler, you will demonstrate:
- Excellent relationship building abilities.
- Confident Customer Service approach.
- Good IT skills with an understanding of the importance of data protection.
- Experience working in a busy, fast-paced environment.
- Excellent communication skills both internally and externally.
Additional Information:
- Hours: Monday to Friday 9am - 5.30pm, one week in 4, working 10.30am - 7pm and also one week in 4, working 9.30am - 3.30pm.
- Salary: £23,500.
- Free parking.
- Enhanced pension.
- Performance related bonus.
- Overtime available.
- Excellent progression opportunities.
- Voluntary benefits schemes.
- 23 days holiday plus Bank Holidays.
Customer Service Claims Handler employer: Employment Specialists Ltd
Contact Detail:
Employment Specialists Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Claims Handler
✨Tip Number 1
Familiarise yourself with the insurance industry, especially the claims process. Understanding terms like FNOL and how claims are handled will show your genuine interest and help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, as they are crucial for this role. Consider role-playing scenarios where you handle customer inquiries or complaints to build your confidence in providing excellent service.
✨Tip Number 3
Network with professionals in the insurance sector. Attend industry events or join online forums to connect with others who can provide insights and potentially refer you to opportunities at StudySmarter.
✨Tip Number 4
Demonstrate your ability to work in a fast-paced environment by sharing relevant experiences from previous roles. Highlight specific examples where you successfully managed multiple tasks or resolved issues quickly.
We think you need these skills to ace Customer Service Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in fast-paced environments. Emphasise any relevant skills such as communication, relationship building, and IT proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the insurance industry and your desire to grow within it. Mention specific experiences that demonstrate your ability to handle claims and build rapport with clients.
Highlight Relevant Experience: In your application, focus on any previous roles where you managed customer interactions or resolved issues. Use examples that illustrate your problem-solving skills and ability to work under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Employment Specialists Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in customer service during the interview. Be prepared to share specific examples of how you've successfully handled difficult situations or built rapport with clients, as this role heavily relies on excellent relationship-building abilities.
✨Understand the Insurance Industry
Familiarise yourself with basic insurance concepts and terminology before the interview. This will demonstrate your genuine interest in moving into the insurance industry and show that you're proactive about learning what it takes to excel as a Claims Handler.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle claims. Practice responding to hypothetical situations related to customer service and claims handling, focusing on how you would take ownership and resolve issues efficiently.
✨Emphasise Your IT Proficiency
Since the role involves using a case management system, be ready to discuss your IT skills. Mention any relevant software you've used in previous roles and express your understanding of data protection, as this is crucial in handling sensitive information.
