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For Companies At a Glance
- Tasks: Handle customer queries and manage claims in a fast-paced environment.
- Company: Join a leading UK Insurance business with a strong reputation.
- Benefits: Enjoy free parking, enhanced pension, performance bonuses, and overtime options.
- Why this job: Gain valuable experience in the insurance industry with excellent progression opportunities.
- Qualifications: Must have strong customer service skills and good IT knowledge.
- Other info: Work hours include flexible shifts and 23 days holiday plus bank holidays.
Do you have an excellent Customer Service approach? Have you been complimented on your ability to handle queries efficiently and with professionalism? Our client is offering an excellent training programme which will give you the experience and knowledge to progress in the Insurance industry and excel in your role as a Customer Service Advisor. This is a fantastic opportunity for someone who has an interest in moving into the Insurance industry, coupled with solid experience in a Customer Service environment.
Our client, a UK Leading Insurance business, is looking for experienced Customer Service professionals who are seeking a career move and not just a job! In this role, you will be working in the FNOL Claims (First Notification of Loss) Team where you will act as the first point of contact for clients, including Brokers, Accident Management companies, and Solicitors, taking new claim information in the event of non-fault or partially disputed road traffic accidents.
As a Customer Service/FNOL Claims Handler, your duties will include:
- Taking ownership of new claims, from inception to hire provision, including initial correspondence to interested parties
- Communicating with clients, the responsible party, their Insurers, Solicitors, and various other parties involved in the process
- Utilising the case management system to follow up on any outstanding issues, such as witness reports/third party details
- Arranging delivery of credit hire vehicles, ensuring the client has the correct vehicle they require and it is delivered at a safe and convenient place and time
- Building rapport with clients to create seamless experiences and a one call resolution where possible
- Keeping the Motor Insurance database up to date with the relevant claims information
To be a successful Customer Service Advisor you will demonstrate:
- Excellent relationship building abilities
- Confident Customer Service approach
- Good IT skills with an understanding of the importance of data protection
- Experience working in a busy, fast-paced environment
- Excellent communication skills both internally and externally
Additional Information:
- Hours: Monday to Friday 9am - 5.30pm, one week in 4, working 10.30am - 7pm and also one week in 4, working 9.30am - 3.30pm
- Salary - £23,500
- Free parking
- Enhanced pension
- Performance related bonus
- Overtime available
- Excellent progression opportunities
- Voluntary benefits schemes
- 23 days holiday plus Bank Holidays
Customer Service Advisor employer: Employment Specialists Ltd
Contact Detail:
Employment Specialists Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the insurance industry, especially the FNOL process. Understanding how claims are handled and the common queries clients have will give you an edge during interviews.
✨Tip Number 2
Practice your communication skills by role-playing customer service scenarios. This will help you articulate your approach to handling queries and demonstrate your professionalism in real-time.
✨Tip Number 3
Network with current or former employees in the insurance sector. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare questions to ask during your interview that show your interest in the role and the company. This not only demonstrates your enthusiasm but also helps you assess if it's the right fit for you.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the role of a Customer Service Advisor. Use specific examples to demonstrate your ability to handle queries efficiently and professionally.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the insurance industry and your commitment to providing excellent customer service. Mention how your previous experiences have prepared you for this role and why you want to work with this particular company.
Highlight Relevant Skills: In your application, emphasise your relationship-building abilities, communication skills, and IT proficiency. These are crucial for the role, so provide examples of how you've successfully used these skills in past positions.
Follow Application Instructions: Ensure you include all requested information as outlined in the job overview. Double-check that your application is complete and adheres to any specific requirements set by the company before submitting it through our website.
How to prepare for a job interview at Employment Specialists Ltd
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've handled customer queries in the past. Highlight your ability to remain calm under pressure and provide efficient solutions, as this role requires excellent relationship-building abilities.
✨Familiarise Yourself with the Insurance Industry
Research the basics of the insurance industry, particularly regarding FNOL claims. Understanding key terms and processes will demonstrate your genuine interest in the field and help you stand out during the interview.
✨Emphasise Your IT Proficiency
Since the role involves using a case management system, be ready to discuss your IT skills. Mention any relevant software you've used in previous roles and how you ensure data protection while handling sensitive information.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the company culture, training programmes, and progression opportunities. This shows your enthusiasm for the role and helps you assess if the company is the right fit for you.
