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- Tasks: Manage a portfolio of commercial insurance clients and handle new business enquiries.
- Company: Join a growing broking firm with a dynamic team and exciting opportunities.
- Benefits: Enjoy hybrid working options and a supportive work environment.
- Other info: Work hours are Monday to Friday, 9am to 5pm.
- Why this job: Be part of a fast-paced role that enhances your customer service skills and industry knowledge.
- Qualifications: Previous commercial insurance experience and excellent customer service skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
This is a 360 degree role where you\’ll be looking after existing Commercial Insurance Clients and also taking New Business enquiries and supporting them throughout their Insurance lifecycle.
This is a busy environment where you\’ll be working as a Client Manager dealing with a wide range of business clients and looking after all of their Insurance requirements.
Our expanding and growing Broking client is looking to recruit another Account Handler into their Commercial team because of internal promotion.
This is a role that can be performed on a hybrid basis, working at home and in the office, but also occasionally visiting Clients.
The main responsibilities of the Client Manager role include:
- Handling your own portfolio of business customers
- Responsible for all aspects of their account including:
- Renewal negotiations with insurers
- Changes in risk
- Claims notification (there is a separate claims handling team)
- Regular contact with your customers
- Using specialist insurance broking software and electronic trading facilities
Commercial classes of business to be handled as Client Manager include:
- Small to medium commercial combined risks
- Shops, offices and property owners
- Tradesman\’s liability
- Small fleet
- Goods vehicles
To be a successful Client Manager you will demonstrate:
- Excellent customer service skills
- Strong work ethic
- Calmness under pressure
- Commercial Insurance experience
Working hours are 9am to 5pm, Monday to Friday
Contact Detail:
Employment Specialists Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Manager
✨Tip Number 1
Familiarise yourself with the specific types of commercial insurance that the role covers, such as small to medium commercial combined risks and tradesman’s liability. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your understanding of the industry.
✨Tip Number 2
Network with professionals in the insurance sector, especially those who work in commercial insurance. Attend industry events or join relevant online forums to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare to discuss your experience with customer service and how you've handled challenging situations in the past. The ability to remain calm under pressure is crucial for a Client Manager, so have examples ready to showcase your skills.
✨Tip Number 4
Research the company’s culture and values to align your responses during the interview. Understanding their approach to client management and service can help you tailor your answers and show that you’re a great fit for their team.
We think you need these skills to ace Client Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in commercial insurance and client management. Use specific examples that demonstrate your customer service skills and ability to handle a portfolio of business customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with renewal negotiations, claims notification, and using insurance broking software, as these are key aspects of the Client Manager position.
Highlight Relevant Skills: In your application, emphasise your strong work ethic, calmness under pressure, and any specific commercial insurance experience you have. These traits are essential for success in this busy environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the insurance industry.
How to prepare for a job interview at Employment Specialists Ltd
✨Know Your Portfolio
Familiarise yourself with the types of clients and policies you will be managing. Be prepared to discuss how you would handle renewals, changes in risk, and claims notifications.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to remain calm under pressure and how you’ve successfully resolved client issues.
✨Understand the Industry
Brush up on your knowledge of commercial insurance, especially the specific classes of business mentioned in the job description. This will show your commitment and understanding of the role.
✨Showcase Your Work Ethic
Be ready to discuss your work ethic and how you manage your time effectively, especially in a busy environment. Share examples of how you prioritise tasks and meet deadlines.