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- Tasks: Handle claims from start to finish, ensuring customer satisfaction and timely resolutions.
- Company: Join a thriving insurance company focused on growth and internal promotions.
- Benefits: Enjoy hybrid working options and a supportive professional environment.
- Why this job: Develop your career in a dynamic role with opportunities for advancement and skill-building.
- Qualifications: 1 year of claims experience and strong customer service skills required.
- Other info: Ideal for those who excel in communication and problem-solving.
The predicted salary is between 28800 - 43200 £ per year.
Our Client, a successful company within the Insurance industry is looking for an Accidental Damage Claims Handler due to a period of continued growth. Accordingly it's a great place to develop your experience and to grow your career as they are keen to promote people internally, for example into handling Third Party claims then into Personal Injury claims.
Our Client is comfortable with hybrid working arrangements so you will be able to split your time between working at home and in their office. Working in a highly professional environment, you will be skilled at building rapport with Customers whilst working quickly and efficiently, giving your Customers and Clients the best possible Claims experience.
Your main responsibilities as a Claims Handler will be:
- Maintaining ownership of your allocation of Claims, setting up and handling each case from First Notification of Loss through to Settlement
- Ensure Claims are settled within specific handling times and Customers are kept updated with the progress of their Claim
- Managing and promptly resolving all external and internal queries
- Building, developing, and maintaining close working relationships with Customers ensuring a consistently high standard of service is provided
- Adhering to your personal authority limits and referring for authorisation above those where necessary
To be a successful Claims Handler you will need:
- 1 year of Claims experience
- Strong customer service, communication, and negotiation skills
- Methodical and accurate approach to work
- Strong attention to detail and natural problem solving skills
Claims Handler employer: Employment Specialists Ltd
Contact Detail:
Employment Specialists Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with the insurance claims process, especially regarding accidental damage. Understanding the nuances of how claims are handled will give you an edge in discussions and interviews.
✨Tip Number 2
Highlight your customer service experience during networking opportunities. Building rapport is key in this role, so showcasing your ability to connect with customers can set you apart from other candidates.
✨Tip Number 3
Prepare for potential interview questions by practising scenarios where you've successfully resolved customer queries or claims. This will demonstrate your problem-solving skills and methodical approach.
✨Tip Number 4
Research the company’s values and culture. Being able to align your personal values with theirs during the interview can show that you’re a great fit for their team and committed to providing high-quality service.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims handling or customer service. Use specific examples that demonstrate your skills in communication, negotiation, and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of the insurance industry and how your previous experience aligns with the responsibilities of a Claims Handler.
Highlight Relevant Skills: In your application, emphasise your strong attention to detail and methodical approach. Provide examples of how you've successfully managed claims or resolved customer queries in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for a Claims Handler.
How to prepare for a job interview at Employment Specialists Ltd
✨Showcase Your Claims Experience
Make sure to highlight your previous claims handling experience during the interview. Be prepared to discuss specific cases you've managed, focusing on how you resolved issues and maintained customer satisfaction.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication with customers, practice articulating your thoughts clearly. Use examples from past experiences where your communication skills made a difference in resolving claims or building rapport.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific claims scenarios. Think through potential challenges you might face and how you would approach solving them, showcasing your methodical and accurate work style.
✨Research the Company Culture
Understanding the company's values and culture can help you align your answers with what they are looking for. Familiarise yourself with their approach to customer service and internal growth opportunities to demonstrate your enthusiasm for the role.
