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For Companies At a Glance
- Tasks: Provide excellent customer service and support clients with insurance enquiries.
- Company: A friendly, local insurance agency with a growing team.
- Benefits: Full training, 25 days holiday, free parking, and a supportive environment.
- Why this job: Join a dynamic team and help clients while developing your skills.
- Qualifications: Experience in insurance and strong communication skills are preferred.
- Other info: Opportunity for career growth and support for professional qualifications.
The predicted salary is between 36000 - 60000 £ per year.
A well-established local Insurance agency is looking for a Customer Service Adviser to join their friendly, growing team. This is a busy, customer-facing role where you'll support existing clients, handle enquiries, provide quotations and help identify opportunities to cross-sell where appropriate.
What you’ll be doing:
- Handling incoming calls and emails and providing a great customer experience
- Providing motor and home insurance quotations and converting quotes into new business
- Processing policy changes, updates and general insurance transactions
- Supporting renewals and helping retain existing customers
- Spotting opportunities to cross-sell additional products and introduce customers to a Financial Adviser when relevant
- Keeping customer records up to date on the CRM system (Microsoft Dynamics)
- Supporting proactive outbound activity to generate new opportunities
What we’re looking for:
- Experience in motor and home insurance (commercial exposure is a bonus, but not essential)
- Confident, friendly communication skills (phone, email and face-to-face)
- A genuine 'can-do' attitude and pride in delivering excellent service
- Organised, reliable and able to manage your own workload and deadlines
- Comfortable using IT systems/CRM and happy learning new products and processes
- Minimum 5 GCSEs (or equivalent), including Maths and English
Benefits:
- Full training and development (technical + sales skills)
- Support with CII qualifications
- Supportive, friendly team environment
- 25 days holiday + bank holidays
- Free parking
- Company pension scheme
Customer Service Adviser (Insurance) in Colchester employer: Employment Specialist
Contact Detail:
Employment Specialist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser (Insurance) in Colchester
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing excellent customer service, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your 'can-do' attitude and ability to handle customer enquiries effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a good impression. Plus, it shows your enthusiasm for the role and keeps you on their radar!
We think you need these skills to ace Customer Service Adviser (Insurance) in Colchester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service, especially in insurance. We want to see how you've handled enquiries and provided great service in the past!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who put in the effort!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Employment Specialist
✨Know Your Insurance Stuff
Brush up on your knowledge of motor and home insurance. Be ready to discuss common policies, terms, and any recent changes in the industry. This will show that you're not just a friendly face but also someone who knows their stuff!
✨Show Off Your Communication Skills
Since this role is all about interacting with customers, practice your communication skills. Think about how you would handle different scenarios, like a tricky customer or a complex enquiry. Role-playing with a friend can help you feel more confident.
✨Demonstrate Your Can-Do Attitude
Employers love a positive attitude! Prepare examples from your past experiences where you went above and beyond for a customer or solved a problem creatively. This will highlight your commitment to excellent service.
✨Get Familiar with CRM Systems
Since you'll be using Microsoft Dynamics, it’s a good idea to familiarise yourself with it beforehand. If you have experience with other CRM systems, be ready to talk about that too. Showing that you’re tech-savvy will definitely work in your favour!
