At a Glance
- Tasks: Supervise the trade counter, support customers, and drive sales in a dynamic environment.
- Company: Join a respected plumbing and heating supplier with a friendly culture.
- Benefits: Earn up to £36,000 plus bonuses, discounts, and a wellbeing programme.
- Other info: Enjoy long-term career progression in a supportive team.
- Why this job: Make a real impact by delivering exceptional customer service and growing the trade counter.
- Qualifications: Experience in a trade counter and knowledge of plumbing products required.
Location: Stalybridge
Salary: Up to £36,000 + Bonus Opportunities
Job Type: Full-Time, Permanent
Are you an experienced Trade Counter Supervisor, Trade Counter Sales Advisor or Plumbing Merchant professional looking for your next opportunity? We're recruiting on behalf of a well-established plumbing, heating, kitchen and bathroom supplier for a motivated and customer-focused Trade Counter Supervisor to join their busy team in Stalybridge. This is an excellent opportunity to join a respected local business where you'll play a key role in delivering exceptional customer service while helping to develop and grow the trade counter.
The Role
As Trade Counter Supervisor, you'll be responsible for the day-to-day running of the trade counter, supporting both trade and retail customers, maintaining stock and helping to drive sales. This is a varied role where no two days are the same, so we're looking for someone who is proactive, organised and enjoys working in a fast-paced environment.
Key Responsibilities
- Provide a friendly, knowledgeable and professional service to trade and retail customers.
- Build and maintain strong relationships with existing trade account customers.
- Identify opportunities to develop new trade business.
- Process customer orders accurately using the point of sale (POS) system.
- Advise customers on plumbing and heating products.
- Maintain stock levels and ensure the trade counter is clean, organised and well presented.
- Assist with goods in, stock control and deliveries.
- Support colleagues across the business to deliver excellent customer service.
- Help achieve trade counter sales targets and contribute to business growth.
About You
The successful candidate will have:
- Previous experience working on a trade counter within a plumbing merchant, builders merchant or similar trade environment.
- Good knowledge of plumbing products and parts.
- Excellent customer service and communication skills.
- Strong organisational skills with excellent attention to detail.
- A proactive approach and positive work ethic.
- The ability to work independently and as part of a team.
- A full UK driving licence.
What's on Offer?
- Salary up to £36,000 depending on experience (could go higher for the right person).
- Bonus opportunities.
- Employee discount.
- Employee wellbeing programme.
- Friendly, supportive working environment.
- Long-term career progression with a growing and established business.
If you have trade counter experience, enjoy working with customers and are looking to join a supportive and growing business, we'd love to hear from you. Apply today with your up-to-date CV.
StudySmarter Expert Advice🤫
We think this is how you could land Trade counter supervisor in Stalybridge
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Employment Solutions Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Employment Solutions Ltd!
We think you need these skills to ace Trade counter supervisor in Stalybridge
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Employment Solutions Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Employment Solutions Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Employment Solutions Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Employment Solutions Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
