Business Analyst

Job description – Telecoms BSS Business Analyst / Consultant

Role Overview:

Our client is looking for a highly skilled and motivated Business Analyst / Consultant with deep expertise in Telecoms Business Support Systems (BSS), ideally with hands‑on experience in Cerillion or similar BSS platforms. The successful candidate will play a key role in delivering complex telecom transformation projects in a dynamic and international environment, bridging the gap between business needs and technical solutions.

Key Responsibilities:

• Conduct detailed analysis of client business processes, systems, and requirements within the telecoms domain.
• Lead workshops to gather and document functional and non‑functional requirements.
• Translate business needs into clear, actionable specifications for development and configuration teams.
• Work closely with Cerillion product modules such as CRM, Billing, Order Management, and Service Fulfilment.
• Support solution design, gap analysis, and configuration activities.
• Collaborate with cross‑functional teams including developers, testers, architects, and client stakeholders.
• Assist in UAT planning, execution, and defect triage.
• Provide strategic insights and recommendations for process improvement and system optimisation.
• Ensure alignment between business goals and technology solutions throughout the delivery lifecycle.

Required Skills & Experience:

• Experience as a Business Analyst or Consultant in the telecoms industry.
• Strong understanding of BSS domains is mandatory: CRM, Billing, Product Catalogue, Order Management, Mediation, and Provisioning.
• Hands‑on experience with Cerillion or similar BSS platforms.
• Proven ability to elicit, analyse, and document business requirements.
• Excellent stakeholder management and communication skills (verbal and written).
• Well organised and self‑motivated.
• Familiarity with Agile and Waterfall delivery methodologies.
• Strong analytical and problem‑solving capabilities.
• Ability to work independently and manage multiple priorities in a fast‑paced environment.
• Willingness and flexibility to travel up to 50% of the time (depending on project allocation)

Advantageous additional experience:

Experience in any or all of the following areas will be a distinct advantage:

• Knowledge of Oracle Database and SQL
• Good knowledge of Linux command line
• Development & execution of test specifications
• System installation and end to end delivery
• Experience with OSS domains (e.g., Service Assurance, Inventory).
• Knowledge of TM Forum frameworks (eTOM, SID, TAM).
• Exposure to system integration projects involving APIs, middleware, and third‑party platforms.
• Experience in international telecom environments or Tier 1/Tier 2 operators.
• Education:
• Bachelors degree in Computer Science, Information Systems, Telecommunications, or related field.
• Certifications in Business Analysis (e.g., CBAP, BCS) or Agile (e.g., Scrum Master) are a plus.