At a Glance
- Tasks: Build strong customer relationships and drive product adoption for meaningful business outcomes.
- Company: Join Employment Hero, a rapidly growing tech company valued at $2 billion.
- Benefits: Enjoy remote work flexibility, cutting-edge tools, and a supportive team environment.
- Other info: Be part of a diverse team that values your unique perspective.
- Why this job: Make a real impact by helping customers succeed with innovative HR solutions.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
The predicted salary is between 35000 - 45000 € per year.
Who we are
Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH Way
- Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
- Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
- AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
- Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
- Live by Our Values - we role model our values 100% of the time
- Expect High Performance - we set a high standard and we’re not satisfied with being average
This Role
We’re looking for a Customer Success Consultant (CSC) to join our UK Customer Success team and take ownership of a portfolio of customers, helping them achieve meaningful business outcomes through Employment Hero solutions. In this role, you’ll build strong customer relationships, drive product adoption, and deliver proactive engagement that supports customer retention, satisfaction, and growth. You’ll act as a trusted advisor throughout the customer lifecycle, ensuring customers consistently realize value from our platform while contributing to a scalable, high-quality customer experience.
What You’ll Be Doing
- Customer Portfolio Ownership
- Manage relationships across an assigned portfolio of customers
- Deliver proactive, value-led engagement throughout the customer lifecycle
- Act as a trusted advisor, aligning Employment Hero solutions to customer business goals
- Maintain structured engagement plans tailored to customer needs
- Customer Engagement & Adoption
- Conduct regular success conversations, reviews, and check-ins
- Drive product adoption, feature use, and customer maturity
- Deliver customer training sessions, webinars, and enablement activities
- Support customers in maximizing value from their Employment Hero platform
- Retention & Customer Health
- Monitor customer health metrics and identify early risk indicators
- Take ownership of retention outcomes within your portfolio
- Partner with internal teams to resolve customer challenges
- Contribute to regional churn prevention initiatives
- Growth & Expansion
- Identify opportunities for deeper product adoption and expansion
- Partner closely with Account Executives to progress qualified opportunities
- Support customers as their organisations grow and evolve
- Customer Advocacy & Voice of the Customer
- Build strong relationships that encourage advocacy and positive sentiment
- Support development of customer references, testimonials, and success stories
- Share customer insights and feedback with Product and internal teams to drive continuous improvement
- Collaboration & Continuous Improvement
- Work cross-functionally with Sales, Product, Support, and Customer Success teams
- Contribute to scalable engagement programs and customer success initiatives
- Use customer data and feedback to improve lifecycle strategies and customer experience
Who you are
This role could be a great fit if you:
- Enjoy building long-term customer relationships
- Are motivated by improving customer outcomes
- Thrive in a fast-paced SaaS environment
- Take proactive ownership and collaborate effectively across teams
- Want to develop your commercial and customer success career
What You Bring
- Experience in a customer-facing role such as Customer Success, Account Management, Implementation, or Support
- Strong communication and stakeholder management skills
- Ability to manage priorities across multiple customers
- A proactive, solutions-focused mindset
- Experience working with SaaS platforms or technology products
- Experience in a B2B SaaS environment
- Client training or onboarding experience
- Understanding of HR, payroll, or workforce management solutions
- Experience using CRM or customer success platforms (e.g., Salesforce, Zendesk, Vitally)
- Experience working with customer satisfaction metrics such as NPS, health scoring, or lifecycle analytics
What We Can Offer
At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means:
- You will work remotely, with the flexibility to own your time and impact
- You will access cutting-edge tools to amplify your work, knowledge and outputs
- You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/ Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
Customer Success Consultant - UK - Remote in Warrington employer: Employment Hero
Employment Hero is an exceptional employer that champions a remote-first culture, allowing you the flexibility to manage your time and work environment while driving meaningful customer success. With a commitment to high performance and continuous improvement, you'll have access to cutting-edge tools and the opportunity to collaborate with ambitious colleagues, all while contributing to a mission that makes employment easier and more valuable for everyone. Join us to grow your career in a dynamic SaaS environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Consultant - UK - Remote in Warrington
✨Tip Number 1
Get to know the company inside out! Research Employment Hero's mission, values, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend virtual events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer success. Think about how your past experiences align with the role and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Success Consultant - UK - Remote in Warrington
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer success shine through! We want to see how much you care about helping customers achieve their goals and how you can contribute to our mission.
Tailor Your Application:Make sure to customise your application for the Customer Success Consultant role. Highlight your relevant experience and skills that align with what we’re looking for, especially in SaaS environments and customer engagement.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. Use bullet points if it helps!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Employment Hero
✨Know the Company Inside Out
Before your interview, dive deep into Employment Hero's mission and values. Understand The EH Way and how it shapes their operations. This will not only help you align your answers but also show your genuine interest in the company.
✨Showcase Your Customer Success Skills
Prepare specific examples from your past experiences that highlight your ability to build strong customer relationships and drive product adoption. Use metrics to demonstrate your impact, like improvements in customer satisfaction or retention rates.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think about challenges you've faced in previous roles and how you resolved them. This will showcase your proactive, solutions-focused mindset.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, customer success strategies, or how they measure customer health. This shows you're engaged and thinking about how you can contribute to their goals.
