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For Companies At a Glance
- Tasks: Guide clients through software implementation and deliver training on best practices.
- Company: Join a fast-growing tech company focused on HR and payroll solutions.
- Benefits: Remote work, flexible hours, employee share options, and generous parental leave.
- Why this job: Make a real impact by helping businesses transition to innovative software solutions.
- Qualifications: 2+ years in implementation, strong communication skills, and payroll knowledge.
- Other info: Collaborative environment with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Payroll Implementation Consultant – Bureau. Employment Hero provides a HR, payroll and benefits software-as-a-service platform to small and medium-sized businesses. This is an Implementation Consultant position focused on guiding larger Bureau clients through their software implementation journey with Employment Hero and KeyPay. The role requires a blend of client-facing expertise and internal collaboration. You will be responsible for managing a portfolio of clients, designing and delivering training on best practices, and ensuring a smooth transition. The goal is to drive a successful implementation while building strong relationships and ensuring continuous improvement.
Your key focus areas
- Working with both HR and Payroll teams to deliver great outcomes for Bureau customers
- Designing, developing and delivering Payroll and HR implementation training to Bureau clients based on best practice
- Maintain a high level of system and client and industry knowledge and help deliver internal team training regarding these
- Work directly with your Team Lead to identify and alleviate challenges
- Actively review client feedback and help deliver valuable and sustainable improvement
This will include the following
- Manage a portfolio of larger Bureau clients, servicing their needs for a smooth transition from one software to another
- Working closely to support client system understanding and building in-platform solutions for their specific portfolio requirements
- Educate clients on best practice using the Employment Hero & KeyPay platform
- Respond to customer communications and queries during the implementation within SLAs
- Attend on-site training with clients as required
- Design, develop and support content creation
- Ensure the business management data is up-to-date and accurate for reporting purposes and for handover to other teams
- Use data to review process delivery and help identify areas for improvement
- Build strong working relationships with fellow Customer Experience (CX) team members and ensure cross-collaboration for continuous improvement
- Act as a subject-matter expert to provide guidance and support for initiatives, projects, change and importantly, to upskill and maintain team knowledge as a priority
Who You Are / Qualifications
- 2+ years of implementation and training experience, with a proven track record of managing complex, client-facing projects
- Expert knowledge of current legislative payroll requirements in the UK
- Experience in creating and maintaining learning content to support new products and assist with implementations and platform adoption
- Extensive Payroll or HR Implementations experience, with a deep understanding of the complexities and nuances of the implementation journey
- Excellent communication skills, with the ability to engage and build rapport with clients and colleagues at all levels
- Proven stakeholder management skills, with experience driving change and improvement with both internal and external teams
- Exceptional time management skills, with the ability to manage a challenging workload and a high-volume project portfolio effectively
- A passion for mentoring and sharing knowledge with others
What we can offer
- You will work remotely, with the flexibility to own your time and impact
- You will access cutting-edge tools to amplify your work, knowledge and outputs
- You\’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
- You\’ll own ESOP (employee share options) in one of the world\’s fastest-growing tech companies
- You\’ll also have access to a wide range of benefits that includes a generous parental leave policy, subsidised egg freezing (so you can make the choice that\’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities
Privacy & diversity
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/ Employment Hero celebrates diverse perspectives and experiences; we invite people of all backgrounds and identities to apply for this position.
Important notes
Seniority level: Associate • Employment type: Full-time • Job function: Consulting • Industries: Technology, Information and Internet
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Payroll Implementation Consultant - Bureau employer: Employment Hero
Contact Detail:
Employment Hero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Implementation Consultant - Bureau
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR and payroll sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Payroll Implementation Consultant role!
✨Tip Number 2
Showcase your expertise! Create a portfolio or a LinkedIn post highlighting your past implementation projects. Share insights on best practices and how you’ve driven successful outcomes. This not only demonstrates your knowledge but also positions you as a thought leader in the field.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common scenarios you might face as a Payroll Implementation Consultant. Think about how you’d handle client queries or training sessions. The more you rehearse, the more confident you’ll feel when it’s showtime!
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Tailor your application to highlight your experience with payroll systems and client management. Let us know why you’re passionate about helping clients transition smoothly – we want to hear your story!
We think you need these skills to ace Payroll Implementation Consultant - Bureau
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Payroll Implementation Consultant role. Highlight your experience in managing client-facing projects and any relevant training you've delivered. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your knowledge of payroll legislation and implementation best practices.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure to demonstrate your excellent communication skills in your application. Whether it's through your CV or cover letter, let us know how you've built rapport with clients and colleagues in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Employment Hero!
How to prepare for a job interview at Employment Hero
✨Know Your Stuff
Make sure you brush up on your knowledge of payroll and HR systems, especially Employment Hero and KeyPay. Familiarise yourself with the latest legislative requirements in the UK, as this will show that you're not just a candidate, but a potential expert who can hit the ground running.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and confidently. Prepare examples of how you've built rapport with clients in the past, and be ready to discuss how you would handle challenging conversations during implementations.
✨Demonstrate Your Training Experience
Be prepared to talk about your experience in designing and delivering training. Think of specific instances where you’ve successfully educated clients or colleagues on best practices, and how you tailored your approach to meet their needs.
✨Highlight Your Problem-Solving Skills
This role requires managing a portfolio of clients and alleviating challenges. Come equipped with examples of how you've identified issues in previous projects and implemented solutions. This will show that you’re proactive and can drive continuous improvement.