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For Companies At a Glance
- Tasks: Support clients post-launch by resolving HR queries and driving platform adoption.
- Company: Join Employment Hero, a rapidly growing tech company transforming HR solutions.
- Benefits: Enjoy remote work flexibility, employee share options, and generous leave policies.
- Why this job: Make a real impact in HR while working with cutting-edge technology and a dynamic team.
- Qualifications: Background in HR or related field; customer support experience preferred.
- Other info: Be part of a diverse team that values innovation and high performance.
The predicted salary is between 30000 - 42000 £ per year.
Who We Are
Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we have scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH Way
- Mission First – everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission.
- Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy.
- AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it is a fundamental part of how we operate, innovate, and scale.
- Apolitical – we do not take a position on political or social topics, unless it relates to our Mission.
- Live by Our Values – we role model our values 100% of the time.
- Expect High Performance – we set a high standard and we are not satisfied with being average.
Job Overview
HR Support Consultants are partners to our clients and are responsible for gathering information and ensuring their continued support and success after implementing our Employment Hero HR product.
Key Focus Areas
- Supporting customers post go-live by resolving HR-related queries with care, speed, and accuracy.
- Driving confident HR platform adoption and usage by offering proactive guidance and compliance expertise.
- Contributing to ongoing product and process improvements using customer feedback and insights.
- Reducing HR support escalations by providing effective first-touch resolutions and knowledge-sharing.
Responsibilities
- Provide support to clients after they go-live, walking them through updates needed or troubleshooting in various ways (award interpretation, platform configuration).
- Respond to HR related queries from internal support team members and external clients via email, phone and the Employment Hero platform.
- Take on client and team HR escalations for our customers.
- Assist with requirements gathering to run post mortems and run internal support team workshops.
- Assist with troubleshooting and client queries; coordinate with internal teams for successful delivery.
- Work closely with team of Support Consultants and lead the HR platform adoption to meet each client’s specific requests.
- Help build and continually improve documentation, and embrace new & existing technologies to improve service delivery.
- Be creative, aiming to simplify and improve processes to help team operations run more efficiently and increase client happiness.
Qualifications
- A background in HR or related field is important.
- Experience working in SaaS and customer support is preferred.
- Previous experience in setting up, implementing or administering HRIS/HCM systems.
- A confident and engaging communicator who is comfortable building relationships with a variety of people.
- Well-organized approach to your work; can juggle multiple priorities and deadlines.
- An attitude that always puts your customer’s needs first.
- The ability to identify issues or problems early on and work collaboratively with your team to remove roadblocks and fix problems.
- Strong and polished verbal and written communication skills.
- High level of emotional intelligence and maturity.
Benefits
- Work remotely, with the flexibility to own your time and impact.
- Access cutting-edge tools to amplify your work, knowledge and outputs.
- Work with ambitious, outcome-driven colleagues who challenge you to do the best work of your life.
- Own ESOP (employee share options) in one of the world’s fastest-growing tech companies.
- Access to a wide range of benefits – a very generous paternity leave policy, subsidised egg freezing, a WFH office expense budget, and outstanding learning & development opportunities.
Legal
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position. At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: employmenthero.com/legals/applicant-policy/.
Seniority Level: Associate
Employment Type: Full-time
Job Function: Human Resources
Industries: Technology, Information and Internet
HR Customer Support Consultant (UK) in London employer: Employment Hero
Contact Detail:
Employment Hero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Customer Support Consultant (UK) in London
✨Tip Number 1
Get to know the company inside out! Research Employment Hero's mission, values, and products. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an HR Customer Support Consultant, you'll need to engage with clients confidently. Role-play common scenarios with a friend or use our resources to sharpen your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Employment Hero family.
We think you need these skills to ace HR Customer Support Consultant (UK) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the HR Customer Support Consultant role. Highlight your relevant experience in HR and customer support, and show us how you align with our mission and values.
Showcase Your Communication Skills: Since this role involves a lot of interaction with clients, it's crucial to demonstrate your strong verbal and written communication skills. Use clear and concise language in your application to reflect your ability to engage effectively.
Highlight Problem-Solving Abilities: We love candidates who can identify issues early and work collaboratively to resolve them. Share examples in your application that showcase your problem-solving skills and how you've successfully navigated challenges in previous roles.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people in our team!
How to prepare for a job interview at Employment Hero
✨Know Your Stuff
Make sure you brush up on HR principles and the specifics of Employment Hero's platform. Familiarise yourself with common HR queries and how to resolve them, as well as the latest trends in HR tech. This will show that you're not just interested in the role but also invested in the company's mission.
✨Showcase Your Communication Skills
As an HR Customer Support Consultant, you'll need to communicate effectively with clients and team members. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios with a friend to refine your responses and ensure you come across as engaging and approachable.
✨Emphasise Problem-Solving Abilities
Prepare examples from your past experiences where you've successfully resolved issues or improved processes. Highlight your ability to identify problems early and work collaboratively with others to find solutions. This will demonstrate your proactive approach and commitment to client satisfaction.
✨Align with Company Values
Research Employment Hero's values and think about how they resonate with your own. Be ready to discuss how you embody these values in your work. Showing that you align with their mission and culture can set you apart from other candidates and prove you're a great fit for the team.
