At a Glance
- Tasks: Support clients post-implementation by resolving HR queries and ensuring compliance.
- Company: Join Employment Hero, a $2 billion tech company revolutionising HR solutions globally.
- Benefits: Enjoy remote work flexibility, employee share options, and generous paternity leave.
- Other info: Embrace cutting-edge tools and continuous learning opportunities in a diverse environment.
- Why this job: Be part of a mission-driven team that values innovation, autonomy, and high performance.
- Qualifications: Background in HR or related field; experience in SaaS and customer support preferred.
The predicted salary is between 28800 - 42000 £ per year.
Overview
Who We Are
Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.
Since our inception in 2014, we\'ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH Way
At Employment Hero, we\'re proud of our unique DNA, which we call The EH Way.
- We are Mission First - everything we do is driven by our Mission
- We are Remote First - we champion a remote environment with asynchronous communication and autonomy
- We are AI First - AI is a fundamental part of how we operate, innovate, and scale
- We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
- We Live by Our Values - we role model our values 100% of the time
- We Expect High Performance - we set a high standard and strive to be more than average
This role
Our HR Support Consultants are partners to our clients and are responsible for gathering information and ensuring their continued support and success after implementing our Employment Hero HR product. In this role, you will support our customers to ensure accuracy and correctness of HR compliance and legislative conditions of employment for our clients. You will address customer issues with professionalism and care, and escalate to the appropriate teams where necessary.
Your key focus areas
- Supporting customers post go-live by resolving HR-related queries with care, speed, and accuracy
- Driving confident HR platform adoption and usage by offering proactive guidance and compliance expertise
- Contributing to ongoing product and process improvements using customer feedback and insights
- Reducing HR support escalations by providing effective first-touch resolutions and knowledge-sharing
This will include
- You will provide support to clients after they go-live by walking them through updates or troubleshooting (e.g., award interpretation and platform configuration)
- You will respond to HR-related queries from internal support team members and external clients via email, phone and the Employment Hero platform
- Take on client and team HR escalations for our customers
- Assist with requirements gathering to run post-mortems and internal support team workshops
- Assist with troubleshooting and client queries; coordinate with internal teams for successful delivery
- Work closely with a team of Support Consultants and lead HR platform adoption to meet each client\\\'s specific requests
- Help build and continually improve documentation, and embrace new and existing technologies to improve service for customers and internal teams
- Be creative, aiming to simplify and improve processes to help team operations run more efficiently and increase client happiness
Who You Are
To thrive at Employment Hero, you should embody The EH Way — operating with focus, agility, and impact. For this role, you\'ll also bring:
- A background in HR or related field
- Experience in SaaS and customer support is preferred
- Previous experience in setting up, implementing or administering HRIS/HCM systems
- A confident and engaging communicator who is comfortable building relationships
- Well-organised with the ability to juggle multiple priorities and deadlines
- An attitude that always puts the customer\'s needs first
- The ability to identify issues early and work with the team to resolve them
- Strong and polished verbal and written communication skills
- High emotional intelligence and maturity
What We Can Offer
At Employment Hero, we don’t just talk about a better way to work — we live it. Joining Employment Hero means:
- You will work remotely, with flexibility to own your time and impact
- You will access cutting-edge tools to amplify your work, knowledge and outputs
- You\'ll surround yourself with ambitious, outcome-driven colleagues
- You\'ll own ESOP (employee share options) in one of the world\\\'s fastest-growing tech companies
- You will have access to benefits including generous paternity leave, subsidised egg freezing, a WFH office expense budget, and learning and development opportunities
Privacy and diversity notes: We are committed to safeguarding the privacy of your application data. Our Applicant Privacy Policy is available here: employmenthero.com/legals/applicant-policy/
Employment Hero celebrates diverse perspectives and experiences and invites people of all backgrounds and identities to apply for this position.
Additional
- Seniority level: Associate
- Employment type: Full-time
- Job function: Human Resources
- Industries: Technology, Information and Internet
HR Support Consultant (UK) in Birmingham employer: Employment Hero
Employment Hero is an exceptional employer that prioritises a remote-first work culture, offering employees the flexibility to manage their time while contributing to a mission-driven environment. With access to cutting-edge tools, generous benefits including employee share options and subsidised egg freezing, and a strong focus on professional development, employees are empowered to thrive in their roles. The company fosters a collaborative atmosphere where ambitious individuals can grow and make a meaningful impact in the HR technology space.
StudySmarter Expert Advice🤫
We think this is how you could land HR Support Consultant (UK) in Birmingham
✨Tip Number 1
Familiarise yourself with Employment Hero's platform and its features. Understanding how the HR product works will not only help you answer client queries effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Showcase your customer support skills by preparing examples of how you've successfully resolved HR-related issues in the past. This will highlight your ability to handle client concerns with professionalism and care, which is crucial for this position.
✨Tip Number 3
Research the latest trends in HR compliance and legislation. Being knowledgeable about current regulations will not only boost your confidence but also position you as a valuable asset to the team, especially when discussing proactive guidance.
✨Tip Number 4
Connect with current or former employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information that can be used to tailor your approach during the interview process.
We think you need these skills to ace HR Support Consultant (UK) in Birmingham
Some tips for your application 🫡
Understand the Company Culture:Before applying, take some time to understand Employment Hero's mission and values. Highlight how your personal values align with their focus on being Mission First, Remote First, and AI First in your application.
Tailor Your CV:Make sure your CV reflects relevant experience in HR or customer support, particularly in a SaaS environment. Emphasise any previous roles where you’ve successfully resolved HR-related queries or supported clients post-implementation.
Craft a Compelling Cover Letter:In your cover letter, demonstrate your understanding of the role and how your skills can contribute to the success of Employment Hero. Use specific examples from your past experiences that showcase your problem-solving abilities and customer-centric approach.
Proofread Your Application:Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the HR Support Consultant role.
How to prepare for a job interview at Employment Hero
✨Understand the Company Mission
Before your interview, make sure you fully understand Employment Hero's mission and values. They prioritise making employment easier and more valuable, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your HR Knowledge
As an HR Support Consultant, you'll need a solid understanding of HR compliance and legislative conditions. Brush up on relevant laws and regulations, and be ready to demonstrate your expertise during the interview.
✨Demonstrate Customer-Centric Attitude
Since the role focuses on supporting clients post-implementation, highlight your experience in customer support. Share examples of how you've successfully resolved client issues and improved their experience.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and emotional intelligence. Think of specific situations where you've identified issues early and collaborated with your team to find solutions.
