HR Advisor - Remote in London

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

1. We are Mission First – Our Mission determines what we work on, where we invest, and where we focus. Every decision runs through a single filter: does this accelerate our Mission?
2. We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
3. We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
4. We Live by Our Values – we role model our values 100% of the time
5. We Expect High Performance – we set a high standard and we’re not satisfied with being average

This role

As our HR Advisor, you’ll be working with the HR Manager and will be instrumental in shaping exceptional HR guidance to our UK-based customers, helping them confidently navigate UK employment challenges.

Working hours: This role requires availability for customer calls between 9 AM and 5 PM.

Your key focus areas will be:

• Delivering top-tier, practical HR and workplace advice to UK customers across various industries.
• Maintaining compliant HR documentation, policies, and templates aligned with UK employment law changes.
• Building strong client relationships through dedicated support, regular check-ins, and proactive guidance.
• Supporting promotion and innovation by assisting the Sales team and creating engaging HR content.

This will include:

• Delivering clear, accurate, and practical HR advice via calls, Zendesk, and Gmail, escalating complex cases to the HR Manager or legal team as necessary.
• Drafting, reviewing, and maintaining HR templates, letters, and policies for various industries.
• Conducting detailed HR compliance reviews of customers' policies to meet legal and business needs, while staying updated on UK employment law changes.
• Scheduling regular check-ins and collecting customer feedback to spot trends, address challenges, and improve advisory services.
• Supporting the Sales team on prospect calls to showcase the value of our HR Advisory services.
• Designing and updating engaging HR content for customer emails, Help Centre guides, blogs, and socials.

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:

• A proven track record of interpreting legislation to develop practical, compliant HR policies for micro businesses to SMEs across multiple industries (including not-for-profits).
• Level 5 CIPD qualification or equivalent experience.
• Experience supporting or leading processes relating to trade unions, M&A, TUPE transfers, settlement agreements, and conciliations.
• Excellent communication, quick-thinking, and time management skills to influence leadership and non-HR professionals on complex employment matters.
• A passion for learning, staying updated with employment legislation, and flexibility to work across different time zones in a remote setting.
• (Desirable) Availability to start ASAP, experience advising Scottish businesses, and knowledge of Zendesk, Google Workspace, and Employment Hero.

What we can offer

At Employment Hero, we don't just talk about a better way to work. We live it.

Joining Employment Hero means you'll:

• Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes.
• Be trusted to own your work, make decisions, and have a real impact from day one.
• Access cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertise.
• Surround yourself with ambitious, high-performing teammates who will challenge, support and inspire you to do the best work of your career.
• Own ESOP (Employee Share Options) in one of the world's fastest-growing technology companies, so you can share in the value you help create.
• Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities to support your growth.
• Connect with colleagues from around the world at our Annual Global Gathering. We've celebrated together in Thailand, Vietnam, Bali, Dubai, Australia and can't wait to meet in Singapore, in September 2027.

Privacy and AI Notices

• We’re AI-first, so may use AI tools to review your applications and support our interviewing and hiring process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience. These tools do not replace human judgment and the final hiring decision sits with our team.
• We verify candidate identity and location as part of our hiring process.
• At Employment Hero, we are committed to safeguarding the privacy of your application data. By applying to this role, you acknowledge our Applicant Privacy Policy made available here: employmenthero.com/legals/applicant-policy/.

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