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For Companies At a Glance
- Tasks: Manage customer relationships and drive product adoption to enhance business outcomes.
- Company: Join Employment Hero, a rapidly growing tech company valued at $2 billion.
- Benefits: Enjoy remote work flexibility, cutting-edge tools, and a supportive team environment.
- Other info: Be part of a diverse team that values unique perspectives and experiences.
- Why this job: Make a real impact by helping customers succeed with innovative HR solutions.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
Who we are
Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH Way
- Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission.
- Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy.
- AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale.
- Apolitical - we do not take a position on political or social topics, unless it relates to our Mission.
- Live by Our Values - we role model our values 100% of the time.
- Expect High Performance - we set a high standard and we’re not satisfied with being average.
This Role
We’re looking for a Customer Success Consultant (CSC) to join our UK Customer Success team and take ownership of a portfolio of customers, helping them achieve meaningful business outcomes through Employment Hero solutions. In this role, you’ll build strong customer relationships, drive product adoption, and deliver proactive engagement that supports customer retention, satisfaction, and growth. You’ll act as a trusted advisor throughout the customer lifecycle, ensuring customers consistently realize value from our platform while contributing to a scalable, high-quality customer experience.
What You’ll Be Doing
- Customer Portfolio Ownership
- Manage relationships across an assigned portfolio of customers.
- Deliver proactive, value-led engagement throughout the customer lifecycle.
- Act as a trusted advisor, aligning Employment Hero solutions to customer business goals.
- Maintain structured engagement plans tailored to customer needs.
- Customer Engagement & Adoption
- Conduct regular success conversations, reviews, and check-ins.
- Drive product adoption, feature use, and customer maturity.
- Deliver customer training sessions, webinars, and enablement activities.
- Support customers in maximizing value from their Employment Hero platform.
- Retention & Customer Health
- Monitor customer health metrics and identify early risk indicators.
- Take ownership of retention outcomes within your portfolio.
- Partner with internal teams to resolve customer challenges.
- Contribute to regional churn prevention initiatives.
- Growth & Expansion
- Identify opportunities for deeper product adoption and expansion.
- Partner closely with Account Executives to progress qualified opportunities.
- Support customers as their organisations grow and evolve.
- Customer Advocacy & Voice of the Customer
- Build strong relationships that encourage advocacy and positive sentiment.
- Support development of customer references, testimonials, and success stories.
- Share customer insights and feedback with Product and internal teams to drive continuous improvement.
- Collaboration & Continuous Improvement
- Work cross-functionally with Sales, Product, Support, and Customer Success teams.
- Contribute to scalable engagement programs and customer success initiatives.
- Use customer data and feedback to improve lifecycle strategies and customer experience.
Who you are
This role could be a great fit if you:
- Enjoy building long-term customer relationships.
- Are motivated by improving customer outcomes.
- Thrive in a fast-paced SaaS environment.
- Take proactive ownership and collaborate effectively across teams.
- Want to develop your commercial and customer success career.
What You Bring
- Experience in a customer-facing role such as Customer Success, Account Management, Implementation, or Support.
- Strong communication and stakeholder management skills.
- Ability to manage priorities across multiple customers.
- A proactive, solutions-focused mindset.
- Experience working with SaaS platforms or technology products.
- Experience in a B2B SaaS environment.
- Client training or onboarding experience.
- Understanding of HR, payroll, or workforce management solutions.
- Experience using CRM or customer success platforms (e.g., Salesforce, Zendesk, Vitally).
- Experience working with customer satisfaction metrics such as NPS, health scoring, or lifecycle analytics.
What We Can Offer
At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means:
- You will work remotely, with the flexibility to own your time and impact.
- You will access cutting-edge tools to amplify your work, knowledge and outputs.
- You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life.
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/.
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
Customer Success Consultant - UK - Remote in Bury employer: Employment Hero
Contact Detail:
Employment Hero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Consultant - UK - Remote in Bury
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Employment Hero on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding The EH Way. Familiarise yourself with their mission and values, and think about how your experience aligns with them. This shows you're not just another candidate; you’re a perfect fit!
✨Tip Number 3
Practice your customer success stories! Be ready to share specific examples of how you've helped clients achieve their goals. This will demonstrate your value and show that you can drive product adoption effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive, which is key in customer success.
We think you need these skills to ace Customer Success Consultant - UK - Remote in Bury
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success shine through! We want to see how much you care about helping customers achieve their goals and how you can contribute to our mission.
Tailor Your Experience: Make sure to highlight your relevant experience in customer-facing roles. We love seeing how your background aligns with the responsibilities of the Customer Success Consultant role, so don’t hold back on those details!
Be Authentic: We appreciate genuine applications! Share your unique story and what drives you in your career. This helps us get a sense of who you are beyond just your qualifications.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our team!
How to prepare for a job interview at Employment Hero
✨Know the EH Way
Before your interview, make sure you understand Employment Hero's unique culture, known as The EH Way. Familiarise yourself with their mission-driven approach, remote-first environment, and commitment to AI. This will help you align your answers with their values and demonstrate that you're a great fit.
✨Showcase Your Customer Success Skills
Prepare specific examples from your past experiences that highlight your ability to build strong customer relationships and drive product adoption. Think about times when you've acted as a trusted advisor or helped customers achieve meaningful outcomes, as these are key aspects of the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage customer health metrics. Practice articulating how you would handle various customer situations, such as addressing churn risks or facilitating successful training sessions.
✨Engage with Questions
At the end of the interview, have thoughtful questions ready to ask your interviewers. Inquire about their customer success strategies, team dynamics, or how they measure success in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.