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- Tasks: Build strong customer relationships and drive product adoption for Employment Hero solutions.
- Company: Remote-first company focused on high performance and customer success.
- Benefits: Flexible remote work, autonomy, and opportunities for career development.
- Other info: Join a dynamic team and contribute to scalable customer success initiatives.
- Why this job: Make a real impact by helping businesses thrive with innovative solutions.
- Qualifications: Experience in customer-facing roles and understanding of HR or payroll solutions.
The predicted salary is between 30000 - 40000 £ per year.
We now service over 300,000 businesses and more than 2 million employees. We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy.
We Expect High Performance - we set a high standard and we’re not satisfied with being average.
We’re looking for a Customer Success Consultant (CSC) to join our UK Customer Success team and take ownership of a portfolio of customers, helping them achieve meaningful business outcomes through Employment Hero solutions. In this role, you’ll build strong customer relationships, drive product adoption, and deliver proactive engagement that supports customer retention, satisfaction, and growth. You’ll act as a trusted advisor throughout the customer lifecycle, ensuring customers consistently realize value from our platform while contributing to a scalable, high-quality customer experience.
- Deliver customer training sessions, webinars, and enablement activities.
- Support customers in maximizing value from their Employment Hero platform.
- Monitor customer health metrics and identify early risk indicators.
- Partner closely with Account Executives to progress qualified opportunities.
- Support customers as their organisations grow and evolve.
- Support development of customer references, testimonials, and success stories.
- Work cross-functionally with Sales, Product, Support, and Customer Success teams.
- Contribute to scalable engagement programs and customer success initiatives.
- Use customer data and feedback to improve lifecycle strategies and customer experience.
- Enjoy building long-term customer relationships.
- Want to develop your commercial and customer success career.
Experience in a customer-facing role such as Customer Success, Account Management, Implementation, or Support is required. Client training or onboarding experience is also necessary, along with an understanding of HR, payroll, or workforce management solutions. Experience using CRM or customer success platforms (e.g., Salesforce, Zendesk, Vitally) is preferred.
You will work remotely, with the flexibility to own your time and impact.
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/.
Remote Customer Success Representative in Bolton employer: Employment Hero
Contact Detail:
Employment Hero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Success Representative in Bolton
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by understanding the company culture and values. Since we’re all about high performance and remote work, think of examples from your past that showcase your ability to thrive in such environments.
✨Tip Number 3
Showcase your customer success skills during interviews. Be ready to discuss how you’ve built strong relationships and driven product adoption in previous roles. We love hearing about real-life success stories!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Remote Customer Success Representative in Bolton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Consultant role. Highlight your relevant experience in customer-facing roles and any specific skills that align with what we’re looking for, like client training or CRM usage.
Showcase Your Passion: We love seeing enthusiasm! In your application, let us know why you’re excited about joining our remote team and how you can contribute to building strong customer relationships. A bit of personality goes a long way!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point while still showcasing your skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Employment Hero
✨Know the Company Inside Out
Before your interview, make sure you research Employment Hero thoroughly. Understand their products, values, and the specific challenges they solve for their customers. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences that highlight your ability to build strong customer relationships and drive product adoption. Think about times when you’ve turned a dissatisfied customer into a loyal one or how you’ve used data to improve customer engagement.
✨Demonstrate Remote Work Readiness
Since this is a remote position, be ready to discuss how you manage your time and stay productive while working independently. Share any tools or strategies you use to communicate asynchronously and maintain high performance in a remote environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, how success is measured in the role, or what challenges the company is currently facing. This shows your enthusiasm and helps you gauge if the company is the right fit for you.