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- Tasks: Help businesses thrive by building strong customer relationships and driving product adoption.
- Company: Join a remote-first company that values autonomy and high performance.
- Benefits: Flexible remote work, competitive salary, and opportunities for career growth.
- Other info: Collaborate with diverse teams and contribute to innovative customer success initiatives.
- Why this job: Make a real impact on customer success while developing your skills in a dynamic environment.
- Qualifications: Experience in customer-facing roles and understanding of HR or payroll solutions.
The predicted salary is between 30000 - 40000 £ per year.
We now service over 300,000 businesses and more than 2 million employees.
We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy.
We Expect High Performance - we set a high standard and we’re not satisfied with being average.
We’re looking for a Customer Success Consultant (CSC) to join our UK Customer Success team and take ownership of a portfolio of customers, helping them achieve meaningful business outcomes through Employment Hero solutions.
In this role, you’ll build strong customer relationships, drive product adoption, and deliver proactive engagement that supports customer retention, satisfaction, and growth. You’ll act as a trusted advisor throughout the customer lifecycle, ensuring customers consistently realize value from our platform while contributing to a scalable, high-quality customer experience.
- Deliver customer training sessions, webinars, and enablement activities.
- Support customers in maximizing value from their Employment Hero platform.
- Monitor customer health metrics and identify early risk indicators.
- Partner closely with Account Executives to progress qualified opportunities.
- Support customers as their organisations grow and evolve.
- Support development of customer references, testimonials, and success stories.
- Work cross-functionally with Sales, Product, Support, and Customer Success teams.
- Contribute to scalable engagement programs and customer success initiatives.
- Use customer data and feedback to improve lifecycle strategies and customer experience.
- Enjoy building long-term customer relationships.
- Want to develop your commercial and customer success career.
Experience in a customer-facing role such as Customer Success, Account Management, Implementation, or Support.
Client training or onboarding experience.
Understanding of HR, payroll, or workforce management solutions.
Experience using CRM or customer success platforms (e.g., Salesforce, Zendesk, Vitally).
You will work remotely, with the flexibility to own your time and impact.
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/.
Remote Customer Service/Success Advisor in Bolton employer: Employment Hero
Contact Detail:
Employment Hero Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Service/Success Advisor in Bolton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. Building connections can open doors that you didn’t even know existed.
✨Tip Number 2
Prepare for virtual interviews by creating a distraction-free environment. Test your tech beforehand, dress the part, and have your notes handy. We want you to shine, so practice common interview questions and think about how your experience aligns with the role.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, focus on specific achievements and how they relate to customer success. Use metrics to demonstrate your impact – numbers speak volumes!
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression. It’s also a great opportunity to reiterate your enthusiasm for the role and remind them why you’re the perfect fit.
We think you need these skills to ace Remote Customer Service/Success Advisor in Bolton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Consultant role. Highlight your relevant experience in customer-facing roles and how it aligns with our mission at StudySmarter.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you’ve built strong customer relationships or driven product adoption.
Be Authentic: Let your personality shine through in your application. We value authenticity, so don’t be afraid to share what makes you unique and how you can contribute to our remote-first culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Employment Hero
✨Know the Company Inside Out
Before your interview, take some time to research the company and its products. Understand how Employment Hero helps businesses and be ready to discuss how you can contribute to their success. This shows that you're genuinely interested and have done your homework.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully built customer relationships or driven product adoption. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Emphasise Remote Work Experience
Since this role is remote-first, highlight any previous remote work experience you have. Discuss how you manage your time, communicate asynchronously, and maintain productivity in a remote environment. This will reassure them that you can thrive in their setup.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, customer success initiatives, or how they measure customer satisfaction. This not only shows your interest but also helps you gauge if the company is the right fit for you.