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- Tasks: Assist clients with housing inquiries and coordinate maintenance requests.
- Company: Join the Canadian Forces Housing Agency, supporting military families in Kingston.
- Benefits: Enjoy a full-time office role with relocation support and a commitment to inclusivity.
- Why this job: Be part of a dedicated team making a real impact on military families' lives.
- Qualifications: Must have completed secondary school and possess customer service experience.
- Other info: This is not a remote position; you will work in the Kingston office.
The predicted salary is between 52000 - 58000 £ per year.
Reference number: DND25J-148495-000122
Selection process number: 25-DND-EA-CFHA-536120
National Defence - Canadian Forces Housing Agency Kingston (Ontario) CR-05 $62,533 to $67,699
About the Canadian Forces Housing Agency:
Closing date: 4 July 2025 - 23:59, Pacific Time
Who can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
This process will only be used to staff positions at Housing Services Center Kingston. No pool will be established for staffing at other locations. Due to the nature of the work, it is not possible to work from home. This position is full-time from the office and would require relocation to Kingston, Ontario.
If at any point in this process or upon qualifying in this process, your Values and Ethics do not align with that of the Department of National Defence and Canadian Forces Code of Values and Ethics and Values and Ethics Code for the Public Sector, you will be eliminated from further consideration in this process.
Duties
- Respond to all telephone, e-mail and in person inquiries from applicants and tenants, as well as contractors, and co-workers.
- Coordinate maintenance and repair appointments when requested by technical staff, or when identified in technical reports.
- Process and assign work orders for maintenance or repair to local contractors.
- Allocate or recommend the allocation of residential housing units as well as maintain the applicant waitlist.
- Administer and action the day-to-day requirements of housing unit occupants (including complaints that require immediate attention), stakeholders, management and other staff, based on ad-hoc issues, operational needs and requests.
- Receive, verify records and produce reports on a variety of information.
- Develop and maintain spreadsheets, databases and new procedures.
Work environment
As a Special Operating Agency reporting to the Department of National Defence (DND), CFHA contributes to the quality of life of CAF members and their families through the provision of housing services, and through the responsible and sustainable management of the Department's housing infrastructure. We are a team of 380 federal public servants who work hard to meet the needs of the Canadian Armed Forces families living in DND housing. We have close to 230 employees at our Housing Services Centres across Canada and 150 employees at our Head Office in Ottawa.
CFHA's office in Kingston is a medium site staffed with 10 full time employees working together to provide essential housing services to the Canadian Armed forces families. We work together to provide housing services to approximately 470 Canadian Forces families. As a CFHA employee you will play an important role in the implementation of housing services while working with a dedicated team. If you value new and rewarding tasks, submit your application today!
Intent of the process
The immediate need is to staff one Bilingual Imperative CR-05 position on an indeterminate (permanent) basis. A pool will be created and could be used for future needs at the CFHA Kingston location, for various language profiles (bilingual imperative BBB/BBB and English Essential) and various durations.
This process will only be used to staff positions at Housing Services Center Kingston, and no pool will be established for staffing at other locations. Please note this is not a telework position. You will be required to work full time in the office.
Positions to be filled: 1
Information you must provide
In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
EDUCATION:
- Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.
EXPERIENCE:
- Experience providing customer services to clients.
- Experience dealing with difficult situations.
- Experience working in a continuously fast-paced client service environment.
- Experience using spreadsheets, word processing and email software.
ASSET EXPERIENCE:
- Experience providing administrative support services.
- Experience working in the construction industry.
- Experience with military personnel.
ABILITIES:
- Ability to maintain attention to detail under pressure.
- Ability to manage multiple concurrent priorities in a high-pressure environment with constant interruptions.
- Ability to problem solve.
- Ability to communicate effectively in writing.
- Ability to communicate effectively orally.
ORGANIZATIONAL NEEDS:
- As means to support our military families and linked with the Department of National Defence priorities, consideration may first be given to the spouses or common-law partners of serving Canadian Armed Forces (CAF) members.
- The Department of National Defence is committed to creating a diverse and inclusive team that reflects Canada's population.
Conditions of employment
- Reliability Status security clearance.
- Strict adherence to the Department of National Defence and Canadian Forces Code of Values and Ethics, Values and Ethics Code for the Public Sector, Directive on Conflict of Interest, and Defence Administrative Orders and Directives (DAOD) 7021-1, Conflict of Interest.
Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply. Only applications submitted online via the jobs.gc.ca site will be accepted. To submit an application online, please select the button "Apply Online" below.
Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
We thank all those who apply. Only those selected for further consideration will be contacted.
Customer Services Representative - Housing Services (Kingston) employer: Employment and Social Development Canada
Contact Detail:
Employment and Social Development Canada Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative - Housing Services (Kingston)
✨Tip Number 1
Familiarise yourself with the Canadian Forces Housing Agency (CFHA) and its mission. Understanding their values and the specific services they provide will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare for potential situational questions by thinking of examples from your past experiences where you've successfully handled customer service challenges. Highlighting your problem-solving skills and ability to manage difficult situations will be crucial.
✨Tip Number 3
Since this role requires effective communication, practice articulating your thoughts clearly and concisely. You might even consider doing mock interviews with friends or family to build confidence in your verbal communication skills.
✨Tip Number 4
Research common software tools used in customer service roles, particularly spreadsheets and email software. Being able to discuss your proficiency with these tools can set you apart from other candidates and show that you're ready to hit the ground running.
We think you need these skills to ace Customer Services Representative - Housing Services (Kingston)
Some tips for your application 🫡
Understand the Job Requirements: Carefully read the job description for the Customer Services Representative position. Make sure you understand the essential qualifications and experience required, such as customer service experience and the ability to handle difficult situations.
Tailor Your Resume: Customise your CV to highlight relevant experiences that align with the job requirements. Use specific examples from your past roles that demonstrate your customer service skills and ability to work in a fast-paced environment.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the role. Address how your skills and experiences meet the needs of the Canadian Forces Housing Agency and express your enthusiasm for the position.
Prepare for Screening Questions: Be ready to answer screening questions related to your education and experience. Provide concrete examples that showcase your qualifications, particularly in customer service and problem-solving abilities.
How to prepare for a job interview at Employment and Social Development Canada
✨Know Your Customer Service Experience
Be ready to discuss your previous customer service roles in detail. Highlight specific situations where you successfully handled difficult inquiries or complaints, as this position requires strong problem-solving skills.
✨Familiarise Yourself with Housing Services
Research the Canadian Forces Housing Agency and its services. Understanding their mission and the specific needs of military families will show your genuine interest in the role and help you answer questions more effectively.
✨Demonstrate Attention to Detail
Prepare examples that showcase your ability to maintain attention to detail, especially in high-pressure situations. This is crucial for managing multiple priorities and ensuring accurate processing of housing requests.
✨Practice Effective Communication
Since the role involves a lot of communication, practice articulating your thoughts clearly and concisely. Be prepared to demonstrate both your written and verbal communication skills during the interview.
