At a Glance
- Tasks: Process and assess Housing Benefit claims while providing expert advice.
- Company: Join the Northern Ireland Housing Executive, a key player in social housing.
- Benefits: Competitive salary, permanent position, and opportunities for professional growth.
- Other info: Dynamic office environment with a focus on teamwork and community impact.
- Why this job: Make a real difference in people's lives through housing support.
- Qualifications: A Levels or equivalent with relevant experience; customer service skills are a plus.
The predicted salary is between 26403 - 27254 £ per year.
The Housing Benefit Assessment Officer will be responsible for the processing and assessment of Housing Benefit claims and the provision of advice relating to Housing Benefit claims.
The essential criteria are detailed in the Candidate Information Pack. Candidates must meet the following requirements:
- Possess one of the following: (Please include dates)
- A) A Levels or equivalent level qualification (Level 3*) and can demonstrate 1 years’ relevant experience.
- B) 5 GCSEs or equivalent level qualification (Level 2*) to include Maths and English at grade C or above and can demonstrate at least 2 years’ relevant experience. Exceptionally, candidates not holding the above level of qualifications but with 3 years’ relevant experience with evidence of training / learning in Housing Benefit related matters may also be considered.
*Refer to Qualifications Framework for equivalencies
** Relevant experience must be within an office based environment and include either supervisory responsibility or customer care responsibility or experience in the use and maintenance of information systems.
Can demonstrate experience in at least two of the following areas:
- A) Experience of the implementation or operation of policies and procedures relating to Housing Benefit, Grants, Supporting People, social housing or other Social Security benefits.
- B) Experience of dealing directly with customer queries and providing effective customer-focused solutions, including handling complex queries and resolving issues within agreed timescales.
- C) Experience of working in an administrative role.
Further information, including detailed job requirements and application form, is available from this website or by:
- Telephone: 03448 920 900
- Email: recruit@nihe.gov.uk
HB Assessment Officer NIHE employer: Employers for Disability NI
NIFRS is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including flexible working hours, generous holidays, and on-site gym facilities. Located in Lisburn, the Finance team fosters a collaborative and modern work culture, ensuring that every Accounting Technician plays a vital role in delivering high-quality financial services while enjoying opportunities for hybrid working arrangements after the probationary period.
Contact Details:
Employers for Disability NI Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land HB Assessment Officer NIHE
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We think you need these skills to ace HB Assessment Officer NIHE
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
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How to prepare for a job interview at Employers for Disability NI
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✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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