At a Glance
- Tasks: Deliver top-notch customer service and support housing services via phone and in-person.
- Company: Join the Northern Ireland Housing Executive, committed to community and customer care.
- Benefits: Enjoy a competitive salary, excellent pension scheme, and opportunities for professional growth.
- Other info: Immediate vacancies in Belfast with potential for future opportunities across various regions.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Five GCSEs or equivalent plus customer service experience, or two years' experience with ongoing learning.
The predicted salary is between 27254 - 27254 £ per year.
Salary: £26,403 – £27,254 per annum. We also have an excellent defined benefit pension scheme.
The post holder will report to a designated manager to deliver excellence in customer service via the telephone and/or at the public counter acting as a customer advocate across a comprehensive range of housing services. A core role of CSU Advisors is to accurately diagnose and record repairs for Housing Executive tenants and work in partnership with others to resolve issues. To contribute to the provision of a modern, professional and responsive service to support NIHE business delivery and our vision and values.
The essential criteria are detailed in the Candidate Information Pack. Candidates must meet the following requirements:
- Possess one of the following qualifications:
- i) Possess five GCSEs or equivalent qualification PLUS at least one years' customer service experience
- OR
- ii) Can demonstrate at least 2 years' customer service experience AND can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported workplace or on-the-job training
- Experience in using a range of computer packages including Word, Excel, Outlook, etc.
Immediate vacancies are based in Belfast. A reserve list will be created for 12 months for all areas should any additional permanent or fixed term vacancies arise.
Please select your preferred location/s: (please note that you will only be considered for vacancies in your selected areas and additional areas cannot be added after the application form has been submitted)
- BELFAST REGION – Belfast
- NORTH REGION – North East – Ballymena
- NORTH REGION – West Area – Derry/Londonderry
- SOUTH REGION – South – Craigavon
- SOUTH REGION – South – Newtownards
Further information, including detailed job requirements and application form, is available from our website or by:
- Telephone: 03448 920900
- Email: recruit@nihe.gov.uk
Customer Services Unit (CSU) Advisor NIHE employer: Employers for Disability NI
Employers for Disability NI is an exceptional employer, committed to fostering an inclusive work environment that values diversity and supports individuals with disabilities. With a strong focus on employee growth and development, the organisation offers various opportunities for advancement while promoting a collaborative and supportive culture across its campuses in Derry~Londonderry, Limavady, and Strabane.
Contact Details:
Employers for Disability NI Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Unit (CSU) Advisor NIHE
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Employers for Disability NI. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Employers for Disability NI before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Unit (CSU) Advisor NIHE
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Employers for Disability NI:Your cover letter is your chance to shine! Tell us why you want to work at Employers for Disability NI specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Employers for Disability NI!
How to prepare for a job interview at Employers for Disability NI
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
