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- Tasks: Monitor vehicle maintenance progress and reduce downtime for our fleet.
- Company: Join one of the UK's leading vehicle leasing companies focused on innovation.
- Benefits: Flexible benefits, hybrid working, 25 days holiday, and a comprehensive wellbeing package.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact in keeping vehicles on the road while enjoying a balanced work-life.
- Qualifications: Strong HGV technical background and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Do you have hands-on technical knowledge of HGVs from a garage, workshop, or mechanical background? Are you seeking an office-based position with no weekends, where you can apply your expertise to help reduce vehicle downtime? Are you enthusiastic about the chance to work for one of the UK's top vehicle leasing companies? If your answer is 'yes' then keep reading.
Who we are. From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions we're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
What you'll do. Being a part of our Vehicle Solutions business unit, you'll be working amongst the Technical Downtime team in Trowbridge who support our biggest customers in keeping their vehicles on the road. When vehicles go in for maintenance or repair, you'll be monitoring progress and chasing garages to ensure the downtime is kept to a minimum. Our office is based in Trowbridge and this role requires 50% office attendance. You'll also:
- Review and authorise jobs through 1link system and utilise your expert technical knowledge by actioning assigned jobs and authorising repairs on vehicles up to pre-agreed approval amounts
- Keep our customers updated on the status of their vehicles and arranging driver services as required
- Maintain minimal 'downtime' of fleet vehicles by contacting garages by phone to enquire on the progress of vehicles booked in for maintenance
- Ensure our systems are accurately updated and all queries received are actioned appropriately and promptly
What you'll bring. You have a strong HGV technical or mechanical background and a genuine passion for delivering outstanding customer experiences. You possess a solid understanding of mechanical issues, from routine faults to more complex problems requiring advanced diagnostic tools. You're a determined problem-solver who can think quickly, make sound decisions, and take action when it matters.
You'll be a strong fit if you bring:
- Excellent written and verbal communication skills
- Solid understanding of vehicle mechanics and repair processes
- A high level of accuracy, with keen attention to detail
- A collaborative mindset and a proactive, can-do approach
- Good IT skills, with confidence in learning new systems
Additionally, a relevant City & Guilds or NVQ qualification to support your knowledge is key.
What's in it for you? Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you. Our offer to you includes:
- An excellent bonus scheme
- Hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being Yourself. At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
HGV Technical Controller in Trowbridge employer: Employer near you
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StudySmarter Expert Advice 🤫
We think this is how you could land HGV Technical Controller in Trowbridge
✨Tip Number 1
Network like a pro! Reach out to your contacts in the HGV industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss specific mechanical issues you've encountered and how you solved them. This will show that you’re not just book-smart but also hands-on savvy!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your professionalism.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to navigate and keeps everything in one place.
We think you need these skills to ace HGV Technical Controller in Trowbridge
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your hands-on technical knowledge of HGVs in your application. We want to see how your experience from the garage or workshop can translate into keeping our vehicles on the road!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and get straight to the point. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes directly to us, so we can review it promptly!
How to prepare for a job interview at Employer near you
✨Know Your HGVs Inside Out
Brush up on your technical knowledge of HGVs before the interview. Be prepared to discuss specific mechanical issues you've encountered and how you resolved them. This will show your hands-on experience and passion for the role.
✨Familiarise Yourself with 1link System
Since you'll be using the 1link system to authorise jobs, it’s a good idea to understand its functionalities. If possible, do a bit of research or even find tutorials online to get a grasp of how it works. This will demonstrate your proactive approach and readiness to hit the ground running.
✨Prepare for Customer Interaction Scenarios
Think about how you would keep customers updated on their vehicle status. Prepare examples of how you've communicated effectively in past roles, especially when dealing with technical information. This will highlight your excellent communication skills and customer service focus.
✨Show Off Your Problem-Solving Skills
Be ready to share specific examples of complex problems you've solved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will showcase your ability to think quickly and make sound decisions under pressure.